Background

Deloitte Tanzania has been awarded a contract to implement a Comprehensive Client-Centered Health
Program HIV/TB LOC (C3HP) in Southern regions in Tanzania. This is a five year project (November 9,
2021 to September 30, 2026) funded by the American People through USAID aiming at supporting the
Government of Tanzania’s (GOT) Ministry of Health and Social Welfare, Elderly and Children
(MOHCDGEC) and the President’s Office- Regional Administration and Local Government (PORALG) at
the central level and in target Mainland regions to deliver high quality integrated HIV and TB prevention,
care and treatment services that will improve health outcomes, particularly for youth and children. The
program intends to increase the demand for and use of quality integrated HIV and Tuberculosis services
in Iringa, Lindi, Morogoro, Mtwara, Njombe, and Ruvuma regions by improving access to quality services
in both facilities and the surrounding communities, promoting positive health seeking behaviors among
Tanzania’s population, and enhancing the overall policy environment for HIV & TB service delivery.
Deloitte is therefore seeking for experienced, self-motivated, three highly competent individuals with
exemplary ethical conduct to join the C3HP program as IT Associates.

Job Purpose
Provide IT technical support to the Program staff at Headquarters and the regions as well as the sub
grantees, which includes technical support, security compliance, patch management and asset
management and disposal.

Key Responsibilities

• Assist with the setup and installation of new laptops/ PC’s for users and test configurations prior to
installation.
• Log tickets in the Service desk system for calls, requests, enquiries and incidents; allocate to the
responsible personnel; and ensure that all issues are resolved and all tickets are closed.
• Provide technical support to all program staff and troubleshoot both software and hardware issues
by performing root cause analysis.
• Monitor the availability and quality of the network connection at Headquarters and the regions on a
daily basis.
• Provide technical support on application software used by the program.
• Provide secondary support in scheduling, monitoring and logging server backups on a daily basis.
• Ensure compliance to all Deloitte IT policy standards such as patch management and IT security
protocols.
• Provide Internet Protocol (IP) network support and troubleshoot network issues.
• Carry out assessments on the IT asset quality, provide maintenance and recommendations on
replacements for the program.
• Assist with the installation, configuration and updating of hardware and software such as memory,
network cards, adapter cards and printers.
• Provide support in the management and disposal of IT assets for the Program and prepare the
relevant documentation.
• Train Program staff on IT matters as required.
• Provide secondary support for the Analytics system.
• Prepare reports on specific projects undertaken.
• Develop technology solutions upon request for the Program.
Requirements
• Bachelor’s degree in Information and Communication Technology (ICT), Computer Science or related
field
• A minimum of one year’s relevant working experience
• Good verbal communication skills
• Good analytical skills