POSITION: TRAFFIC LIAISON OFFICER (1 POST)

MINIMUM ENTRY QUALIFICATIONS AND WORKING EXPERIENCE:

• Bachelor Degree or relevant Aviation related Diploma/Certificate from a recognized Training Institution
• Proven relevant working experience of not less than 3 in Airport Ground Operations
• Must be computer literate
• Background in Air Transport Management and possession of IATA/UFTAA Diploma or equivalent will be an added advantage
• Experience in delivering service in demanding consumer environment
• Fluency in appropriate foreign languages is an added advantage

DUTIES AND RESPONSIBILITIES

• Supervise and ensure efficient and effective check in and boarding of passengers in compliance with carrier’s policy/ procedures and customer expectations
• Supervise baggage handling and prepare weekly baggage handling report.
• Liaise with the GHA to ensure lost baggage is communicated, traced, and delivered to affected passenger
• Audit, review and report on service delivery to monitor compliance on SLAS’s availed to GHA
• Strict control of excess baggage collection and remittance
• Record all flight movements as per company requirement
• Any other duties as may be assigned by your supervisor
• Ensure the application of the Ground Handling Manual, ATCL rules and Regulations as well as other regulatory authorities’guidance amid operations
• Ensure Operations are performed safely and on time in line with applicable regulations and guidance
• Timely report incidents, accidents, delays, disruptions as observed during operations for further analysis and investigation
• Complete investigation as assigned and share findings within the time frame allocated
• Plan the resources to ensure that every shift and flight is sufficiently covered
• Make decision over the ground operations after consultation with other parties and approval from the manager or as per the written procedure
• Act as a link between ATCL and other service providers.
• Deliver on the OTP and Safety KPIs for ATCL

EMPLOYMENT TERMS:

• • Five (5) years contract with remuneration and fringe benefits as per ATCL Scales and Incentive Scheme