• Client Activation

Identify and activate new clients within the assigned territory.

Ensure proper onboarding and registration of clients.

• Customer Complaints Handling

Address and resolve customer complaints in a timely and professional manner.

Collaborate with the branch sales team to ensure seamless customer support.

• Pre-orders Management

Coordinate with the branch sales team (ASS and SRs) to handle pre-orders.

Ensure timely and accurate deliveries to maintain customer satisfaction.

• Implementation of Marketing Campaigns

Execute marketing campaigns and activations such as loyalty programs and promotions.

Track and report on the effectiveness of campaigns.

Qualifications

• Proven ability to activate and onboard new clients.
• Strong customer handling skills, with a focus on complaint resolution and customer satisfaction.
• Experience in working closely with sales teams to manage pre-orders and client requests.
• Knowledge of executing and tracking marketing campaigns to measure customer engagement.
• Excellent verbal and written communication skills in both English and Swahili.
• Ability to handle various tasks, adapt to new situations, and solve problems as they arise.

Must have skills

• Sales
• Communication
• Driving a two-wheeler

Good to have skills

• Computer