FOR NATIONAL STAFF ONLY

Job Vacancy – Specialized Technician ICT

Title: SPECIALIZED TECHNICIAN ICT

Duration: 12 months (Fixed Term Contract) – Full time position (100%)

Starting date: 01/01/2023

Direct Reports: Logistic Team Leader

Location: Nduta Camp and Kibondo (Kigoma Region)

INTRODUCTION:

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality. These principles must apply to all MSF staff.

Required Criteria:

Minimum Educational Qualification:

· Essential secondary education and formal technical training. Certifications in the domain would be an asset.

Experience:

· Preferably 1-2 years of proven experience in IT or technical functions

Languages:

· Essential mission language: English and Swahili (Kirundi and/or French will be a plus.)

Objectives of the position:

· Performing autonomously, specific complex / advanced installation, maintenance works and repairs de-pending on technician’s specialization (requiring special/qualifications/training), according to supervi-sor’s instructions and MSF standards and procedures, in order to ensure a proper functioning and maintenance of MSF equipment, installations and infrastructures.

Main Responsibilities:

· Maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the project, in accordance with MSF standards, policies, protocols and procedures;

· implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;

· Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;

· Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;

· Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Main competencies and knowledge:

· Expertise in latest version of Microsoft Operating System and business applications (Office365)

· Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)

· Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)

· Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)

· Teaching and supporting skills

· Result and quality orientation

· Flexible, stress resistant and cooperative person