Responsible for providing second level operational support and maintenance of Office Applications systems which includes but not limited to: Active Directory Services, Enterprise Email solution & M365 collaboration platforms, Office Automation applications, Enterprise File Management system , External customer facing platforms and Printing services. The Incumbent will also be responsible to maintain maximum uptime and work closely with business units to achieve organization goals.

• Provide Second line support for all Office Application systems by providing operational support with all business units and ensure systems and services are operating at optimal level.
• Perform daily system health check and monitoring on all Office Applications systems as per system checklists and prepare daily status report.
• Ensure that all issues under Audit, Security and Compliance are attended timely and all raised issues by internal and external auditors are mitigated/resolved on time as per bank policies and procedure.
• Works collaboratively with NOC, SOC and Service Management team by managing all incidents and close all opened tickets within SLA and escalate to vendor in case there is a need.
• Participate on Disaster Recovery activities, system maintenance, Change Management and backup process.
• Working together with other system administrators and vendors in the process of troubleshooting incidents and must be flexible and available for 24/7.
• Coordinate with all relevant business units with regards to training and testing on new and existing application within the unit and attend appropriate training and workshop programs.
• Participate in all ICT projects for holistic visionary and control based on established governance practices and architecture models.
• Carryout other assignment as may be assigning by Manager Office Applications, ICT management and Executive management.

• Bachelor’s degree in computer science, ICT or related academic field.
• Any professional certification is an added advantage.
• At least 3 years of experience in Office application support from any financial institution.
• Technical handling interaction with vendors, contractors and other stakeholders.
• Technical knowledge in system administration.
• Technical knowledge on client and server operating systems.
• Business analysis – interpretation of business requirements into technology areas
• Strong interpersonal, written and oral communication skills.

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individuals with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.