Manage networks to ensure they function efficiently. Tasks such as collecting network performance data, monitoring network security, troubleshooting issues, anticipating problems and performing routine maintenance.

• Manage critical and high impact network incidents.
• Perform analysis of network infrastructure and contribute towards design, integration and enhancements.
• Work with cross-functional teams to identify risks and issues, create plans to mitigate and resolve them.
• Configures router and switches.
• Act as technical liaison with vendors to resolve issues within prescribed SLAs.
• Participate in IT infrastructure projects and perform other duties as assigned.
• Ensure proper case handling and provide trainings as necessary.
• Develop documentation and knowledge base for issues and remediation steps for Tier 1&2 support teams.
• Demonstrate excellent problem-solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member.
• To troubleshoot, and resolve network performance, connectivity, and related network problems
• Monitoring of network devices and pinpointing of critical issues exceeding thresholds that could lead to downtime; Support network users with access to network resources.
• To maintain and optimize the health and efficiency of end-user systems.
• Provide support and troubleshooting methods to remote ICT teams and Branch teams to ensure smooth branch business operations.
• Administer network systems related to CRDB branch LAN, WAN, Business partners and Internet to ensure optimized performance and quality in a secure manner.
• Administer network monitoring applications to ensure the network infrastructure delivered the intended services efficiently and provide daily/weekly/monthly and quarterly reports.
• Working with multiple communication and network vendors to design the infrastructure at our new building or Branches.
• To facilitate the purchase, and tracking of IT equipment, software, and licenses.
• To maintain and optimize the health and efficiency of end-user systems.

• Possession of a bachelor’s Degree in Computer Systems technology or related academic field.
• Essential certifications: CompTIA Network+ Certification, Cisco CCNA Certification, Cisco CCNP Certification, Certified WAN professional (CWP)
• At least 3 years of experience in network and Infrastructure preferable in Banking environment. Technical handling interaction with vendors, contractors, and other stakeholders
• Knowledge in network security & Compliance.
• Knowledge in router, Firewalls, Switches configuration & troubleshooting.
• Knowledge in analyzing, testing and evaluating networks to make sure that they run properly and that they have the resources necessary for smooth functioning.
• Knowledge in network security including architecture and configuration of Cisco routers, firewalls and a wide range of security products.

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.