Role Purpose and Key accountabilities

Role purpose:

• To acquire new SME Customers Accounts for Vodacom Enterprise.
• To increase SME base to the business that transforms into new revenue.

Key accountabilities

• Responsible for the acquisition of SME customers to Enterprise base and delivery of profitable, long term business of those accounts to Vodacom.
• Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA).
• Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers. Works collaboratively to provide direction on the service relationship for nominated accounts.
• Inputs to decisions on new propositions, product mix and services for customers

Core competencies, qualification,knowledge and experience

Core competencies, knowledge and experience

• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Strong customer service and customer satisfaction ethos. Delivering results.

Technical/professional qualifications:

• 3+ years’ experience industry or functional experience.
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• Strong analytical skills and business acumen.
• Project knowledge and experience would be advantageous.

Skills