About Epiroc:

Epiroc is a multinational company with a presence in 150 countries; which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation, digitalization and electrification.

Life at Epiroc

By joining our team, you will be part of a group of knowledgeable and helpful colleagues who live by our core values: collaboration, commitment and innovation.

The work environment in the mining and construction industries presents unique and interesting challenges that you will not find in other industries.

Our culture is characterized by care for work-life balance, professional development, global professional opportunities, and an epic benefits package.

Mission

The Service Supervisor will relieve the operations responsibilities and be involved in planning, job allocation and service report reviews for closing.

Key Responsibilities:

• Provide operational leadership to the field service technicians:
  • To instruct and guide the technicians in the course of their work to ensure they abide by the correct working methods, procedures, and technical specifications/instructions.- To ensure each Technician has been allocated a job to keep him productively employed.
  • Propose training requirements to develop Technicians skills and capabilities in line with variant customer needs.
  • Assess and evaluate service reports from the service technicians before closing.
• Build/Maintain a strong relationship with customers through effective communication, interpersonal skills, and professionalism.
• Effectively handle each customer inquiry and complaints and assist the customer in resolving problems. Document customer complaints and submit to CTS Aftermarket manager for analysis and actions.
• Monitor the work in progress, timely closing, and invoicing of service jobs in consultation with the service administrator.
• Handle warranty related claims as per applicable warranty policy
• Ensure adequate customer product support, by working closely with the Equipment sales team as well as warehouse and Logistics team.
• Liaise with colleagues in other departments (Especially CT Product Sales and Supply Departments) to co-ordinate activities where appropriate to ensure that sales are obtained
• Adhere to health and safety policy and other requirements relating to care of equipment.
• Undertake ad-hoc project work as required.

Competences, Skills And Experience

The candidate should have good management skills with strong technical background that includes planning and time management.

Has experience in field service for Atlas Copco branded equipment.

Required Behaviors

• Strong customer focus.
• Ability to build strong and effective working relations with customers and colleagues.
• Dedicated and thinking outside the box, always be available and strive to going the extra step.
• Excellent computer skills

Why should applicants choose to work in this position and within this department?

The position offers an excellent career growth to enable the successful candidate realize their potential in the ever changing and challenging business and technological environment.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.