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20 Dec 2024

Service Centre Supervisor at DHL

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Job Description

  • Supervise day to day running of the physical shipment handling.
  • Maintain properly allocated manning resources in accordance with shipment volumes.
  • Manage the security of the facility and operating systems specific to your surroundings.
  • Build a strong client relationship to ensure that the company performs and grows to its maximum potential in your area.
  • Provide the prompt shipment lodgement & recovery in accordance with the customer’s specific requirement.
  • Maintain a clean and fair working environment for all visiting customers in gateway.
  • Ensure transit time standards and identify non-compliance against gateway operation TSP.
  • Provide the timely lodgement and recovery of shipments.
  • To escalate to line supervisor/manager any service failures.
  • To be more focused and follow-up on customs clearance process that creates value to our services delivery.
  • Execute work processes that affect the success of own role and contribute to the overall performance of the department.
  • Handling of the storage and inventory control of your operations areas and liaise with customs & operations team to despatch sufficient stock of those shipments.
  • Timely report issues to be raised to the higher level to get the appropriate support.
  • Comply with all company policies and procedures, including those in relation to health, safety, environment, and community in general.
  • Ensure timely and effective communication with customers through regular visits and conducting monthly performance reviews with them.
  • Maintain daily/weekly contact with peers in Operations, Commercial / Direct Sales, Customer Service Management, IT and eCom; as well as with their peers in other stations and strategies to develop more business.
  • Provide expert advice, training, and technical assistance to lower-level service, operations, and support personnel.
  • Assist to direct the work of others and contribute to employees’ professional development.
  • On an ongoing basis, seek out and implement opportunities for continuous improvement within the operation domain.
  • Bachelor’s Degree or equivalent experience/qualification
  • Fluent English, written and oral.
  • Excellent communication and organizational skills
  • Computer skills
  • Team Player and People management skills
  • Customs regulations knowledge
  • Supply chain management & logistics experience
  • At least 2 years of customs clearance experience
  • At least 2 years of logistics experience
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 25th December, 2024.


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