Job Title: Senior Waiter

Reports To: Camp/Lodge Manager

Company: Un Lodge En Afrique (Chem Chem Philanthropy and Safari)

Camp:CCL/LCC/FCC

Location: Manyara,vilima vitatu, Babati.

Key Responsibilities;

• Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
• Conduct regular training sessions with the assigned team in line with the departmental SOPs Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Supervising junior team members.
• Support the Supervisor in the smooth running of the section.
• Delivering excellent standards of service in a friendly and professional manner to our guests.
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the Lodge
• Assist with training and development of junior team members.
• To assist in the setup of the Lodge before service, ensuring all required items are stocked and ready.
• To seat guests offering them menus, drinks and providing explanations of the menu when required. To deal efficiently and courteously with all guest queries.
• Ensuring the Lodge environment is always maintained and cleaned to a high standard both during and after service
• Delivering consistent, exceptional service in line with the luxury standards.
• Excellent knowledge of hotel menus to be able to offer guidance and make recommendations.
• Keeps concerned departments informed about the guest allergies and food preferences.
• Follow all the guest needs until they are completed to the total guest satisfaction.
• Checks in with guests to ensure satisfaction with each food course and/or beverages.
• Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
• Performs all his/her duties with the sense of priority and dedication.
• Hosts and welcomes all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
• Understands and strictly adheres to the Rules & Regulations of the Company and the Lodge’s policy on Fire, Hygiene, Health and Safety.
• Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
• Have a thorough understanding of all spirits,wine and specialty foods in stock.
• Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests.

Experience.

• Bachelor degree/Diploma in Food and beverages/Hotel management from the recognized university/college.
• Working experience as Head of Waiter of not less than 4- 5 years in the hotel industry/ in a well recognised hotel or lodge..
• Outstanding attention to detail and organizational skills. Immaculate presentation at all times.
• Excellent knowledge of food and beverage.
• Ability to supervisor more junior team members
• A professional and proactive approach to guest service.
• The ability to work under pressure and to multi task Possess a strong understanding of the high standards that are demanded from a luxury establishment.
• Have a creative mind with a passion and respect for the provenance of food.
• Protocol Communicate fluently in English
• Team player with a positive attitude and enthusiasm and teamwork
• Excellent interpersonal, communication and negotiation skills to work effectively in a multicultural environment.
• Good computer skills, especially in word, excel, email and internet