Reporting Line

HEAD OF CONSUMER BANKING

Location

Tanzania Head Office

Department

DEPARTMENT OF RETAIL BANKING

Number of openings

1

Job Purpose

Manage digital products to ensure the growth of business in line with departmental strategies. Creating a strategy for product growth specifically for online banking, Mobile Solutions, MTO, Super Agency services, payment collections and other digital channels.

Principle Responsibilities

Play a key role in innovation and design of new digital banking products to meet bank customer needs.
Work out with Marketing & Innovation to design new digital banking products.
Scan market to understand customer needs and improve customer and branch support.
Drive product performance: Liaise with DICT to ensure system high availability
Train branches and other sales teams on digital banking products.
Identify and negotiate business opportunities within digital banking clients and develop overall strategies for business development in order to increase the customer portfolio in line with annual business targets.
Review and develop an annual business plan for Digital Banking unit and contribute to the overall business strategy for the Retail Banking Department to ensure plans are developed and implemented in clear business objectives and goals that support the overall Bank strategy.
Manage and enhance existing business relationships to ensure the retention of customers in line with business needs.
Review, monitor and control the budget for the unit and monitor the budget of the department to ensure budgets are aligned with the business plan and expenses are controlled within agreed limits.
Manage the performance of subordinate staff and develop and implement training and development plans to ensure their performance is aligned with business goals and objectives.
Liaise with all stakeholders for example, Telecommunications, MTOs, clients, government institutions, the Central Bank and other financial institutions to ensure that the Banks interests are properly represented and safeguarded.
Review all unit reports and related processes and procedures to ensure sound quality control and recommend appropriate interventions in line with policies.
Qualifications Required

University Graduate with at least 10 years’ experience in commercial / consumer financial services.
Effective writing and presentation skills in English and Swahili.
Good working knowledge of Microsoft Office (Word, Excel etc)
Certificates in Business managements.
Successful performance as Manager digital channels for at least 5 years.
Extensive knowledge of bank’s products, services procedures.
In-depth knowledge of delivery of bank’s products, services and delivery channels available.
Selling and marketing skills.
Well-informed of the market competitive structure, industry practices and regulations for banking business with at least10 years’ experience in local environment.
Change driven, ability to adapt and motivate others to change.
Strong analytical, problem-solving, decision-making skills.
Excellent interpersonal and networking skills, management and leadership skills.
Analytical skills.
Presentation skills.
Negotiation skills.
Ability to plan and implement.
Excellent customer service.
CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2024-10-29

Employment Terms

PERMANENT