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3 Jan 2023

Senior Digital Products Manager at NMB Bank Plc

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Job Description

Job Purpose:

Responsible for business processes and digital offerings including Value added services (VAS) of all retail digital channels; striving for cheapest alternative service delivery, with the aim of delivering best self-service user experience which drives usage and revenue of digital products.
Main Responsibilities:
Digital Business

  • Build, refine and review business models for Digital distribution channels
  • Develop and negotiate strategies and positions by studying integration of new ventures with company strategies and operations, examining risks and potential opportunities, and estimating partner’s needs and goals.
  • Carry out continuous market intelligence on Retail digital Products, new technologies, consumer behaviours; and recommend product improvements
  • Provide statistics and periodic reports to aid in management decisions and promote digital banking and financial inclusion national agenda
  • Driving Non-Interest Income initiative to ensure the income generated by digital channels is in accordance with the approved budget and advising product teams and sales teamsDigital Channel life Cycle Management
  • Manage interactions with Retail and Wholesale business teams as well as ICT team to understand and translate market requirements / new products into innovative product solutions that meet customer expectation as well management strategic objective.
  • Present new products and services and enhance existing relationships.
  • Work with technical staff and other internal teams to meet customer digital needs.
  • Fully arrange and participate in internal and external client debriefs.
  • Using knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators.
  • Submit monthly analyzed digital performance reports and keeping accurate, consumable data for forecastsCustomer focus & Project Management
  • Lead the introduction of new digital services and improvements and evolution
  • Ensure that initiatives are completed on time and as per business case, that stakeholders’ expectations are met, and that resources are efficient
  • Understand the company’s goal and purpose in order to continually enhance the company’s performance
  • Conduct feasibility studies by attending industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
  • Responsible for delivering internal and external projects representing business, ensuring availability, recoverability, high performance in a risk management mannerValue Added Services (VAS)
  • Responsible for strategic development of VAS that may be consumed by customers outside the Branches i.e., ATMs, Mobile Banking (USSD, APPs, NFC, Tokenization and Digitization) and Internet Banking
  • Responsible for MNOs and Aggregators joint products and relationship management to ensure reliable services and availability of services all the time.
  • Responsible for additional billers, performance, monitoring and their management to ensure the operations is in line with MoU and SLAs.
  • Support ICT, operations and other relevant departments during integrations and business management with vendors.
  • Work with the Risk team to ensure that exposure on VAS related products is within tolerable risk level by fully engaging them during approval processes.
  • Regular review and monitoring of virtual accounts and collections accounts which power MNO Collaborations for proper limits and approvals
  • Responsible in ensuring VAS products and services are adhering to BOT, TCRA, FCC and FSDT guidelines and law of the land.
Knowledge and Skills:
  • Business understanding of commercializing technological innovations for opportunity.
  • Behavioral Building a Successful Team, Collaboration, Communication, Innovation, Strategic Decision Making

Qualifications and Experience:

  • Bachelor’s degree or its equivalent in Banking, Finance or Business; with strong IT skills gained either through study or research.
  • Minimum of 5 years’ experience in Digital/Mobile Financial services.
  • Prior exposure to alternative channels institutions would be an added advantage.NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job closing date : 20-Jan-2023
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 15th January, 2023.


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