v  Deliverable

·         Direct, coordinate, organize, and supervise the functions and tasks of the cabin crew hence making sure that the customers receive the best possible service and ensure all standards and expectations are met.

·         Prepare and carry out pre-flight briefing and post-flight debriefing.

·         Assign duties and delegate particular responsibilities relating to passengers requiring special attention/ care.

·         Observe and assess individual crew performance, discuss with the crew member, offer support where necessary and provide reports to the Chief Cabin Crew with recommendations as and when required.

·         Be responsible to the Commander for the management of safety and security outcomes of cabin and emergency procedures specified in the General Operations Manual, and for their observance for the conduct and management of cabin safety by the cabin crew and by all passengers.

·         Inform the Commander of all irregularities and malfunctions and, at the prescribed times, report cabin sterile.

·         To ensure that cabin operations are conducted following the applicable regulations and standards of the organization.

·         Report to the Captain and/ or duty engineer of all unserviceable items.

·         Liaise with station manager/ PAS’ representative, at lay over the station, in matters related to cabin crew.

·         Ensure that outstation rules and regulations are adhered to.

·         Ensure proper utilization and handover of in-flight catering items, materials, and good care of in-flight equipment.

·         Develop crewmembers to be able to perform all duties on a flight by carrying out on-the-job training/ coaching for newly promoted and recruited cabin crew.

·         Ensure that, at the end of a flight, all documentations, logs, and reports are completed.

·         Set an example for cabin crew and provide counseling as required; be self-disciplined, adhere to all company rules and regulations to be able to instill discipline.

·         Maintaining Cabin Crew discipline.

·         Special services handling

·         Ensure cabin crew follow the laid down rules and regulations including uniform regulations,

·         Discourage excess baggage,

·         Do not allow cabin crew under the influence of alcohol to operate a flight, to take alcohol while in uniform and/or on duty.

·         Recommend disciplinary action while making sure the individual fully understands the reason.

o  Excellent communication skills

o  Excellent leadership and Supervisory skills

o  Able to work towards achieving targets without supervision

o  Attention to detail

o  Proactive and dynamic

o   Customer Surveys

o   Customer Feedback

o  In-flight Audits

o  On-time departures of scheduled flights

o   Fitness for flights

o   Valid employment and personal documents

•                 A-level Education

•                 Competence on technical aircraft type-specific & emergency procedures

°         Professional Qualification:

·         Cabin Crew License

·         English language proficiency.

·         Organizational, planning, and analytical skills

·         Leadership and communication training

·         Excellent communication skills

·         IFE and Aircraft systems proficiency

·         Computer Proficiency

•           At least 3 years’ experience as Cabin Crew or other managerial skills and experience in a service industry

•           Computer proficiency

•           Management skills

•           Modern Basic Life Support training relevant to in-flight cases Dangerous goods

Other Experience:

•       Knowledge of TCAA, ICAO regulations with emphasis on personnel licensing and operations of aircraft

•       Type-specific training

•       CRM, SMS, AVMED, AVSEC, DGR, SEPT (safety and emergence procedures

•       Excellent communication and interpersonal skills