RFP: Salesforce Support Partner

January 2022

Who We Are

Girl Effect is a non-profit that builds media that girls want, trust and need – from chatbots to chatshows and TV dramas to in-person clubs. Reaching more than 20 million in 20 countries across Africa and Asia, Girl Effect creates content that helps girls make choices and changes in their lives during the critical years of adolescence. By igniting their confidence to act differently at a time that can define their future, every girl can choose to be in control of her body, her health, her learning and livelihood.

Background:

Girl Effect uses Salesforce for two business-critical sets of activities:

To manage our supplier contracts, contract amendments and invoices, interfacing with our finance ERP (FinancialForce), and
As our CRM system for our funding partners, tracking our engagement with them
We are looking to procure a support partner to provide ongoing and project-based support to ensure that our use of Salesforce evolves in line with our organisational priorities and with new features introduced by Salesforce.

Intended Timeframe:

Request for Proposal published: 13th January 2022
Deadline for responses: 31st January 2022
Supplier selection, contracting and briefing: February
Project commencement: late February 2022
Who You Are:

You have:

Proven specialist experience as a Salesforce support organisation
Experience working with organisations that use Salesforce beyond as a ‘traditional’ CRM
Proven experience in similar projects and/or with international development agencies
Should be able to provide 24/5 customer support
Experience working on customised ERP is a plus
Salesforce support accreditation is a plus
Proposal Submissions:

Girl Effect is asking for qualified firms to submit a brief proposal addressing the above scope and timeline that includes the following:

Provide a list of previous experience in providing similar support to organisations
Credentials/experience or bios of key individuals who would be involved in the engagement
Intended approaches (methodology) to delivering on the scope of the work
Suggested deliverables and accompanying timelines
Details of 3 contactable references
Cost estimates based on your pricing model(s). Technical and Financial proposals will need to be submitted as separate documents. Financial bids will not be opened until the technical evaluation and then only for those proposals deemed qualified and responsive.
Reporting

This engagement will be managed by a member of Girl Effect’s Global Finance and Operations team, with extensive input from our Development (Fundraising) colleagues.

Evaluation Criteria

The criteria against which proposals will be evaluated are listed below:

Technical Evaluation

Evidence of experience, ability to deliver and complete assigned projects promptly – 40
Staff with relevant experience as demonstrated by their CV/bios – 20
Evidence/experience working on similar projects with international development agencies-10
Financial Evaluation Max points – 30

Value for money/proposed budget breakdown
GE is not liable for any cost incurred during the preparation, submission, or negotiation of the award/contract. All submitted documentation and/or materials shall become and remain the property of GE.

Tax

Applicants are advised to ensure that they clearly understand their tax position regarding local jurisdiction tax legislation provisions when developing their proposals.

Disclaimer
Girl Effect reserves the right to determine the structure of the process, number of short-listed participants, the right to withdraw from the proposal process, the right to change this timetable at any time without notice and reserves the right to withdraw this tender at any time, without prior notice and without liability to compensate and/or reimburse any party. Girl Effect shall inform the ONLY successful applicant(s). Negotiation and signing of the contract with the successful applicant(s) will follow.

Safeguarding
You may be required to undertake safeguarding checks. Shortlisted consultants will be assessed on our organisational values at the interview stage. The successful consultant will be expected to adhere to our safeguarding policy. We encourage you to read and understand our safeguarding policy, the executive summary of which can be found at www.girleffect.org/safeguarding. We have zero tolerance for all forms of violence against children, beneficiaries and staff.

Equal Opportunities

Girl Effect is committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

We are committed to building an organization that is increasingly representative of, and works extensively with, the communities that we serve. To this end, due regard will be paid to procuring consultancy service organizations and individuals with diverse professional, academic and cultural backgrounds.**