Description
Payment confirmation
Daily order booking
ATC Creation
Open ATC management
ATC movement record keeping
ITA creation
Issuance of ATCs to transport department/customer/customer representative
Company order creation procedures compliance
Sales officer/coordinator team coordination (for order creation)
Transport and logistics coordination (to ensure seamless dispatch)
Compilation of customer service sales report
Maintenance of strict customer account statements confidentiality
Customer account balance confirmation
Customer queries management
Development and implementation of customer experience improvement tactics and strategies
Collation of periodic sales reports for review and submission to DCP Management
Alarm raising (in time) any observations, events or compliance breaches that have the potential to adversely impact sales operations
Identification and recommendation of sales operation improvement to the Head of Sales & Marketing
Execution of any other duties assigned by Senior or Head of Sales and Marketing

Requirements
Bachelor’s degree in Sales & Marketing or any related discipline.
At least 3 years of work experience in Sales Operations
Customer service management
Excellent communication skills both verbal and written (English and Swahili)
Strong leadership skills
Report complication
Problems solving skills.
Teamwork skills
Computer skills – MS Office Suite
Benefits
Personal Health Insurance
Pay Off Time
Training and Development