JOB ADVERTISEMNT

SAFARI & RESERVATIONS CONSULTANT – (1 POST)

Mwiba Holdings Limited is registered Tanzanian Company under Companies Ordinance (Cap. 212) and a leading Hospitality company with its Operations in Arusha, Meatu-Simiyu and Mara Regions. We are currently looking for Safari & Reservations Consultant to be part of our team and provide support to all our tourist facilities and enhance Photographic Safari Experience.

KEY RESULT AREAS / ESSENTIAL FUNCTIONS

• Overseeing all accommodation reservations for Mwiba Holdings properties ensuring that all reservations are loaded into reservation systems.
• Oversee bookings for all complimentary Safari services including airport transfers, third party accommodation, flights, airport meet and greets etc. for all company’s agents.
• Monitoring agent’s emails trends and Safari operations requests.
• Administering Safari designing i.e. checking availability, booking, quoting, tailoring an itinerary, invoicing and monitoring confirmations.
• Work closely with reservations & Safaris Manager to ensure control of safaris by ensuring any inconsistencies during quoting and confirmation phase are resolved in a timely manner with agents as well as be available to solve any client issues arising while on safari.
• Developing safari rates, sharing and updating rates changes with the company’s agents, advising the team on timing and charges for trip cancellation and familiarization (FAM) trips.
• Work closely with sales and marketing team and be part of marketing research to identify selling possibilities and evaluate customer/agent’s needs.

PROFESSIONAL AND INTERPERSONAL DETAILS

Education:

• Diploma/bachelor’s degree in tourism or sales and marketing management from an internationally accredited tertiary institution.
• An advanced level of computer literacy with special focus on hospitality data use systems, as well as, Microsoft Excel, Word, PowerPoint and Outlook.

Experience and Skills:

• A minimum of 5 years of hospitality sales and marketing management.
• Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, agents, guests and staff in all situations.
• Have the ability to work through periods of high demand and ready to work on weekends.
• Ability to maintain physical stamina.
• A passion for hospitality and the photographic safari industry.
• Have a positive attitude and the ability to think out of the box.
• Assertiveness, patient and possessing good organizational skills.
• IT literacy, with experience of packages such as Excel, MS word, Res Request, Fidelio, Pink Elephant or any related safaris or reservations systems.