Job Reporting To: Manager Merchant Management

Location: CRDB Bank Plc HQ

Job Purpose

The purpose of the job is to manage the POS, E-commerce and QR merchants for acquisition to ensure the growth of a quality merchants’ business and income in line with the business strategy

Accountabilities

Develop and implement an annual activity plan and contribute to the overall business plan for Card Business Unit to ensure planned activities are in line with bank objectives.
Review and identify business opportunities with potential POS, E-commerce and QR customers and recommend appropriate actions to ensure is in line with approved performance indicators and targets.
Manage and enhance existing business relationships within the portfolio to ensure the retention of customers in line with business needs.
Manage and respond to customer requirements and queries to ensure the bank’s customer service standards are not compromised.
Liaise with branches, zones office, Corporate and other group/external key business influencers to ensure potential business opportunities are fully exploited.
Review Merchant’s reports, processes, and procedures to ensure sound quality control and recommend appropriate interventions in line with bank policy.
Supervise and coordinate Business Development officers’ activities to ensure unit sales and income targets are met in acquiring Business.
Develop strategic Sales and marketing campaigns tailored for specific zones to ensure the growth and retention of these merchant groups.

Education Experience, Knowledge and Skills Required

Bachelor’s Degree /Advanced Diploma in Commerce, Economics, Business Administration, or equivalent qualifications.
5 years in banking Knowledge of the Card payment industry
Relationship management skills
Marketing and Sales skills
Customer service orientation
Negotiation skills
Analytical skills
Presentation skills
Effective communication skills
Deadline 14th July 2023