EF: HR/001-02-28

Background:

Pesapal Tanzania is seeking to recruit a Risk Officer to join our team. This position offers an exciting opportunity to work in a fast-paced environment and contributes to the growth and success of our organization.

Pesapal Tanzania provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. At Pesapal, our vision is to empower Africa to access affordable, convenient, and secure digital financial services that drive sustainable growth.

Position Title: RISK OFFICER

Number of Vacancies: 1 (ONE)

Location: DAR ES SALAAM

Job Summary:

As a Risk Officer, you will play a crucial role in responding to daily requests for fraud checks on transactions and providing administrative support in the minimization use of fraudulent Cards. This includes monitoring and researching suspicious activity, as well as processing card cancellations, reissues, account holds and releases.

Key Responsibilities:

1. Operational and Risk support

· Provide support and advice to the appropriate business units for improving the risk assessment and risk management framework across the Organization.

· Assist with reviewing the efficiency and relevance of the company’s internal financial/non-financial controls and risk management systems.

· Conduct fraud checks as required and respond to questions and discussion threads relating to the fraud checks.

· Monitor fraud checks requests and ensure that all questions are addressed in a timely fashion on a daily basis, and that any outgoing messages that require a response are pursued on a timely basis.

· Review new merchant requests for settlement, particularly with respect to party information to ensure minimal errors or omissions, and spot issues such as the need for more detailed responses on specific transactions.

· Monitor new client/matter and change process requests to ensure all new business intake request forms are moved forward on a timely basis.

· Upload critical documents, such as signed copies of engagement letters with standard terms and conditions and closure letters to the conflicts database.

2. Review and Analyze transactions

· Review fraud filter alerts and process alerts; record and escalate issues; monitor unusual activity and notifies appropriate parties of fraudulent activity.

· Process cancellations and reissue requests, update status in related systems and tracks orders.

· Initiate effective communications with customers, financial institutions and cardholders as necessary for obtaining verification of information and handling chargebacks.

· Daily review and disposition of transactions flagged for investigation.

· Daily processing and documenting chargebacks

· Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns.

· Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

· Work with customer service to address customer questions and concerns regarding an investigation.

· Manage and respond to escalations from internal and external parties with proper urgency and effective communication.

· Strict adherence to security protocol regarding company and customer data and related communications.

3. Reporting

· Reports on identified high-risk and potentially fraudulent accounts and/or transactions.

· Make recommendation of new rules and updates as mitigation to fraud patterns

· Prepare chargebacks analysis report.

Education/Experience Needed:

o Bachelor’s degree in business administration, Finance, Accounting, or related fields

o Minimum of 3 years’ proven experience as a risk personnel or in a similar role preferably in the financial services Industry.

Skills and Abilities Required:

o Accepted accounting principles and practices, QuickBooks, ERP, Global card processing systems

o Analytical and problem-solving skills, good time management skills, organized and honest

o MS Office

o Fluent in verbal and written English.