Job Title: Relationship Officer, Business Banking – DCB Commercial Bank

Background
DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to individuals, microfinance, small to medium-sized businesses (MSME), and large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1000 DCB Wakala Agents, and over 280 Umoja switch ATMs serving over 3 million customers across the country.

We are currently seeking a qualified candidate to fill the role of Relationship Officer, Business Banking. The successful candidate will be responsible for growing liabilities and assets, maintaining a quality portfolio, and earning income through engaging both DCB and non-DCB business and corporate clients to ensure the bank’s strategy is achieved.

Responsibilities
• Working with Relationship/Branch Managers to grow the business portfolio through product volume, new client acquisition, and increasing the number of products held per client.
• Developing and implementing client acquisition strategies to identify the right product and service opportunities to offer clients.
• Attaining incremental sales through nurturing relationships with existing clients, understanding and anticipating their needs, and providing financial services.
• Maintaining product knowledge and working closely with the product team in developing tailor-made solutions according to customer’s needs.
• Supporting in the maintenance of the potential clients list in the relevant sectors, as well as refining the list in liaison with the relevant stakeholders.
• Participating in sales planning initiatives and designing appropriate relationship plans to generate new business throughout marketing calls, promotions, and presentations.
• Adhering to the expected level of due diligence, internal policies, and KYC norms while opening new accounts.
• Proactively conducting pre-and post-monitoring visits to clients, ensuring clients’ ability to make repayments based on their financial and personal circumstances.
• Achieving your prescribed disbursement and deposit weekly and monthly targets.
• Writing and submitting to the branch manager periodic status reports, including daily activity reports and calls/follow-ups made.

Qualifications and Experience
• Bachelor’s degree from a recognised institution.
• 3 years’ experience in sales and client management role in a financial institution.
• Good working knowledge of business banking environment and practices in Dar es Salaam.
• Good selling and negotiation skills.
• Customer-centric with excellent communication skills.
• Proficient in the use of Microsoft Office tools.