Relationship Manager; SME (1 Position(s))

Job Location :

Northern Zone

Job Purpose:

Responsible for driving sales of assets and liabilities for SME businesses in the Northern Zone; as well as onboarding of potential customers.

Main Responsibilities:

• Actively sell loans, deposit, and cross selling other banks products (Forex, Fund Transfer, Internet Banking etc.) to SME businesses.
• Onboard and appraise SME assets and provide recommendations for decision making.
• Advise the Senior Manager; Business Banking on all aspects relating to developing the commercial business (Asset & Liabilities)
• Take a leading role in driving SME sales, through positive customer relationships, networking, and relevant promotions via the branch network.
• Offer support and build capacity of Relationship Officers through on-going mentoring and engagement to ensure quality credit applications and business growth.
• Monitor and review the SME portfolio performance to ensure that targets are met.
• Review customer feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
• Co-ordinate budget objectives of the responsibility area for SME products to ensure targets are achieved as per approved budget.
• Ensure that customer satisfaction is achieved by providing accurate sales advice in line with customers’ expectations.
• Prepare budget and projections for the SME product segment. The budget to include the list of existing, prospective and potential customers to benefit from loan and deposit products
• Perform other duties as may be directed or assigned by his/her line manager.

Knowledge and Skills:

• Good credit analysis skills.
• Good customer relationship and sound understanding of bank’s loan products, policies, and procedures.
• Conversant with standard computer applications (Excel, Word and Access).
• Good communication skills with high proficiency in the use of both English and Kiswahili.
• Business management, leadership, coaching and team building skills.

Qualifications and Experience:

• Bachelor’s degree in Finance, Accounting, Banking, or related fields.
• At least 5 years’ experience in Relationship Management handling customers under Business & Commercial Banking
• Experience in Credit Analysis and AppraisalNMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
  Female candidates and people living with disabilities are strongly encouraged to apply for this position.

  NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

  Only shortlisted candidates will be contacted.

Job opening date : 14-Apr-2025

Job closing date : 28-Apr-2025