Budget

• As per LI Budget and Score cards
• Staff – NA
• Authority Level -NA
• Individual have implied authority to do what is necessary in carrying out their Responsibilities below, subject to the requirements of the sources of Authority Framework including compliance with the Group Delegated Authorities Manual (Including Financial authorities). Power of Attorney Policy and Group Authorised Signatures Book.
• Including individuals’ authorities delivered from Committees-NA
• Number of branches -NA
• Number of entities/ business unit-NA
• Board appointments-NA
• Committee appointments- NA
• Regulated Role-NA

PURPOSE :

The Tele Recoveries Officer position is accountable for Recovery the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, Recoveries methods, legal claims, and the selective use of outside Recoveries services.

RESPONSIBILITIES:

Strategy:

• To manage and control the Recovery of monies on charged -off accounts
• Highlights and analyse repayments to identify ways of improving the Recovery process.
• Daily calling of customers whose accounts have been charged -off.
• Manage charge off accounts portfolio through installed robust CACS (Computer Aided Collections Systems)

Business.

• Manage all accounts in your queue/allocated to ensure that losses are minimised, and Recoveries maximised by the effective implementation of Recoveries activities.
• Ensuring effective performance of Recoveries against and matching activities to daily action reports.
• Ensure remedial action when required to keep performance in line with business objectives.

Processes:

• Highlight and analyse credit failures to identify ways of improving the credit approvals process.
• Interpret MIS statistical information relating to performance of Recoveries e.g Amount Recovered, volume of recoveries made.
• Contact charged off customers to negotiate payments
• Advise corporate under the Scheme Administrators for Charged off customers where deductions have not started

Risk Management

• Ensure all collections policies and procedures comply with Group Standards.
• Accountable for satisfactory closure of issues gaps arising from internal audits, business risk reviews, Peer Reviews and regulatory reviews-Ensure timely closure of control issues raised by OR team as well as ensuring CST closures with no repeats in the collections area.
• Account for compliance with Operation Risk, against money laundering guidelines, reputation risk, treating customers fairly ( TCF) policy and local regulations on collection activities, and data confidentiality policies.
• Ensure adherence to the process in the identification, assessment, mitigation and control and monitoring of risk.

Governance

• Adhere to country collection processes, procedures and ensure activities are aligned to Group Collection policy and process standards and global regulations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Tanzania Retail Banking Collections & Recoveries team to achieve the outcomes set in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Branch Managers
• Employee banking Staff
• Lending Operations
• Credit Risk Team
• Legal and Compliance

External.

• External Legal Counsel
• Insurance Service Provider (ISP)
• Clients
• Corporate signed on the Employee Privileges Programme- for monthly loan repayments/deductions at source.