JOB ADVERTISEMENT

KCU – Lake Hotel is the among of KCU (1990) LTD hotels operating in Bukoba Municipal council in Kagera region. Our hotel offers different services such as Accommodation, Bar and Restaurant, Kitchen and Hall for ceremonies and seminars. Has the following job opportunities:-

RECEPTIONISTS 02 POSTS

We are looking an experienced thorough, reliable receptionist to join our team in the hotel he/she will oversees all the front office activities.

RECEPTIONIST JOB DESCRIPTION

 To answer telephone, screen and direct calls

 To provide information to guests entering hotel

 Direct guests to correct destination

 Deal with queries from the public and customer

 To ensure knowledge of staff movements in and out of hotel

 Monitor visitor access and maintain security awareness

 Prepare correspondence and all documents required

 Receive and sort mails and deliveries

 Schedule appointments.

 Organize conference and meeting room bookings

 Control inventory relevant to reception area

 Tidy and maintain reception area.

QUALIFICATION REQUIRED

 Certificate in hotel management or related field whereby diploma is an added advantage.

 Fluently spoken and written in both Swahili and English Language

 Knowledge of computer and relevant software applications

 Able to work independently and efficiently, while maintaining a high quality of work

 Knowledge of customer services principles and practices

 Friendly and respectful when dealing with guests and staff

 Able to prioritize jobs and manage time well

 High level of propriety and concern regarding guests’ privacy.

 Working experience with at least 2 years in hotel industry will be an added advantage.