Company Overview

Tanzania Empowerment Forum Limited (TEF Consult) is a management consulting firm that specializes in organizational change, talent search, acquisition, and executive selection. We are recruiting on behalf of our client, Vodacom Tanzania, a leading telecommunications provider, for a qualified and professional Receptionist Executive to join their headquarters team in Dar es Salaam.

Key Responsibilities

• Greet and assist visitors warmly in person or over the phone.

• Direct guests by maintaining an accurate employee/department directory.

• Notify appropriate personnel of visitor arrival.

• Maintain the visitor logbook via SRM system and issue visitor badges.

• Ensure security procedures are followed at the front desk.

• Kept the reception area tidy, safe, and presentable.

• Answer and forward calls using the office phone system.

• Provide clear and accurate company information to visitors and callers.

• Offer first-level customer support for visitors with service inquiries.

Key Performance Indicators (KPIs)

• Prompt and professional guest handling

• Well-organized and clean reception area

• Accurate visitor tracking and badge issuance

• Efficient call handling and routing

• Excellent customer support and feedback

Skills & Competencies Required

• Excellent communication and interpersonal skills

• Strong customer service orientation

• Organized and detail-oriented

• Team player with a proactive mindset

• Professional appearance and behavior

• Ability to work under pressure with a smile

Academic Qualifications

• Bachelor’s Degree in any relevant field (e.g., Business Administration, Public Relations, Communication)

Qualified candidates should submit their applications by 21st April 2025 to:

Human Resource Manager
Tanzania Empowerment Forum Limited
P.O. Box 33542, Dar es Salaam
Email: [email protected]