TERMS OF REFERENCE FOR OFFICE RECEPTIONIST

BACKGROUND

ABA Alliance Office in Dar es Salaam is looking for a professional individual for Office Receptionist to enhance its level of effectiveness and efficient delivery on its daily business operations.  In addition to the Receptionist the professional will perform as a messenger for official duties.

Under the overall supervision of the Human Resource Officer, the firm’s personnel supervised by a Foreman will be required to perform the services as set out below:

SCOPE OF WORK

The following for Office Receptionist /messenger services are to be rendered under the Contract:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Assist in binding and scanning, directories from the Human Resource Coordinator
• Contributes to team effort by accomplishing related results as needed.

Receptionist Qualifications / Skills:

• Telephone Skills
• Verbal Communication
• Listening
• Professionalism
• Customer Focus
• Organization
• Informing Others
• Handles Pressure
• Supply Management

Education, Experience, and Licensing Requirements:

• University/college degree is an asset
• Familiarity with phone systems
• Previous experience with Microsoft Office software preferred
•  Proven track record in rendering satisfactory services to high-end premises.
•  Financially sound and stable, evidenced by authentic financial statements for the past two years of operation
• The personnel must have training and experience in similar environments from recognized institution.
• The personnel must not have criminal records or pending court cases against them.

WORKING HOURS

The following working hours shall be observed: Monday through Friday: 7:00 a.m. to 5:00p.m. – Full Office Receptionist/messenger in exceptional circumstances.

Please send your CV and Cover letter to;

Human Resources Manager,

ABA Alliance

P.O. 11621,

Dar es Salaam Tanzania

Emails: [email protected]

The closing date for application is 30th September 2020

Note: Use the e-mail address only to send your application