Duties and Responsibilities

• Answer and direct phone calls in a polite and friendly manner
• Determine visitor needs in a professional manner
• Direct visitors to the appropriate person and office
• Receive, sort and distribute daily mail/deliveries
• Deal with bookings by phone, e-mail, letter, or face-to-face
• Deal with queries and provide correct information in-person and via phone/email
• Schedule and confirm appointments and maintain event calendars
• Keep detailed and accurate records of visitor requests and of calls received
• Provide solutions and support to the customer using in-depth knowledge of company products and services
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Perform other clerical receptionist duties such as photocopying, scanning, typing and transcribing
• Any other work-related duties as may be directed by superiors.

Qualifications, Skills and Experience

• Diploma/Degree or equivalent education required
• 1-2 years of prior experience as a Receptionist, Front Office Representative or similar Customer Service role in a corporate environment
• Hands-on experience with office equipment (e.g. printers)
• Excellent interpersonal skills
• Work Ethic
• Solid verbal and written Communication
• Accuracy and Attention to Detail
• Excellent organizational skills
• Strong phone Skills
• Microsoft Office Skills
• Handle Pressure