Description

Role purpose:
•    To ensure and support all internal divisions in the effective performance of their operational processes related to M-Commerce products and services.
Key accountabilities and decision ownership  
•    Work with IT, Vodafone and other M-Pesa teams; to support upgrades, M-Pesa configuration changes, Change requests and incidents.
•    Work with Finance, Customer Service, Sales, Revenue Assurance & Fraud and any other relevant teams as 2nd line support for business customers or any M-Pesa issue related.
•    Able to design M-Pesa Product solution as per Business requirements to implementation.
•    Support all M-Pesa projects from Product development team to deliverance.
•    Ability to convert ideas into M-Pesa system design to implementation.
•    Undertake any other duties as assigned by line manager.
Core competencies, knowledge and experience
•    Strong Analytical skills – able to assess M-Pesa system issues with quick resolution.
•    Meticulous attention to M-Pesa product design.
•    Able to work with speed and high level of accuracy towards M-Pesa configurations and tight deadlines.
•    Impeccable ethical standards and conduct.
•    Customer focussed – passionate about delivery of results to internal and external customers
Must have technical/professional qualifications:
•    2+ years’ experience industry or functional experience.
•    Good communication skills with fluency in English & Kiswahili.
•    IT background.
•    Build and maintain relationship with key stakeholders in the value chain.
•    Troubleshooting skills –identify issues, root cause, recommend or implement solutions.
•    Project knowledge and experience would be advantageous.
Key performance indicators:
•    Accurate and timely implementation of new M-Pesa changes such as Tariffs change and fixes of raised issues.
•    Support daily M-Pesa operations – delivery of results and SLAs.

Skills