KEY AREAS

GENERAL

• Know and understand the customers equipment and fleet requirements
• Develop and pursue My Sandvik opportunities
• Develop and pursue sales opportunities for Aftermarket products and service
• Develop customer call plans to maximise customer visits
• Partner with customers to provide solutions with respect to aftermarket parts, service and consumables
• Monitor parts usage patterns
• Maintain an up to date knowledge of the local market and competitor conditions.

OPERATION ACTIVITIES

• Sell parts and service in a territory;
• Assess customers potential for parts and services;
• Develop and own a sales and service plan for designated accounts or territory i.e. accountable for sales revenue;
• Assess technical issues with all Sandvik products and prepare / submit quotations for small to medium expenditure for account manager
• Assist with site communication of bulletins and alerts for all Sandvik’s products;
• Forecasting and Budgeting;
• Monitor parts usage patterns and liaise with inventory controllers;
• Responsible for achieving target DSO for their customers.

EFFECTIVE CUSTOMER RELATIONS

• Be part of an account team and customer interactions

Develop customer relationships that ensure customers to remain loyal to Sandvik’s brand

• Liaise between customers and Sandvik to ensure all warranty claims are settled in a timely fashion and are fast tracked as much as possible
• Customer visits and partnering with customers to provide solutions with respect to after-market parts, service and tools and consumables.

KPIs

• Order intake vs budget/forecast
• Total Invoice Issued by Nominated Business Types Mix (Actual vs. targe)
• Total Invoice growth accounts managed
• Revenue per machine
• Operations cost as % of revenue
• Order fill rate
• Inventory performance
• Revenue  vs budget/forecast
• Revenue per machine
• DSO (Debtor Days Outstanding)
• Customer Survey
• NPS (Net Promoter Score) – per account

EDUCATION

Degree in Business Management/Engineering or equivalent professional experience

EXPERIENCE

• Experience in earth moving parts environment (5 years)
• Experience in Sales and Marketing (5 years)
• English proficiency
• Experience in mining applications (Specifically mechanized mining) (5 years)