Job Description

Job Profile

First interface to customers to provide a world-class customer service to both existing and prospective customers.

To provide customer support and queries as required.

To support the achievement of Sales targets by ensuring all orders are processed and completed within relevant guidelines.

To act as first point of contact for customers from inquiry to order.

To work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction.

Manage and develop existing business in line with customer segmentation, rules, and procedures.

Liase with the inventory planners and secure the replenishment stock for customers.

Answering all incoming customer calls/emails in a professional manner.

Receive, process and expedite parts orders and enquiries for customers.

Handle complaints from customers, liase with relevant Supervisors and Managers to ensure appropriate action is taken.

Educate customers on the product/services available to them.

Being able to work with Sandvik’s ERP and all integrated systems and applications

Your Profile

Degree/Diploma in Logistics/Supply Chain/Procurement

2-4 years’ experience in a Customer Service Role.

Relevant Experience in the Mining Industry is an added advantage

Knowledge and experience with ERP systems (i.e., SAP, Aurora)

Experience handling customer queries and complaints

Excellent listening and communication skills