Africa Pension Fund (APeF) is looking for dynamic, visionary, and experienced professionals to join our team. With our expertise in Deposit Administration Schemes, Pension Fund Management, Investment Advisory, Fund Management, and Capital Mobilization, we are dedicated to fostering financial growth and providing meaningful solutions. If you have the right qualifications, experience, and a passion for innovation in the financial sector, we want to hear from you.

OPERATIONS OFFICER

1. Position Count: 2

Key Responsibilities:

• Operational Support: Assist the Operations Manager with day-to-day operational tasks, including processing new members, maintaining member records, and ensuring strict adherence to standard operating procedures.
• Process Monitoring: Monitor and evaluate the efficiency of operational workflows to ensure compliance with internal policies and regulatory requirements, identifying areas for improvement.
• Data Management: Maintain and update member data, ensuring accuracy in client information, contributions, and fund performance records. This includes handling tasks such as KYC updates to meet regulatory standards.
• Coordination with Departments: Collaborate with IT, finance, customer care, and other departments to address operational issues and implement solutions that enhance service delivery.
• Risk and Issue Resolution: Proactively identify operational risks or issues and escalate them to the Operations Manager in a timely manner for resolution.
• Assist in Preparing Operational Reporting: Prepare and submit periodic reports to the Operations Manager, summarizing key metrics, risks, and actionable recommendations for process improvements.
• Support for New Product Launches: Contribute to operational readiness for launching new products by ensuring that processes, systems, and workflows are aligned for smooth execution.
• Document Imaging: Scanning of all necessary operational documents including application forms, letters and other important documents.
• Ad Hoc Tasks: Undertake additional responsibilities and tasks as assigned by the Operations Manager to support the department’s objectives and overall organizational goals.

Candidate Experience Requirements:

• Minimum of 2 years of experience in operations or administrative roles within financial services.
• Familiarity with pension fund operations is an added advantage.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or related fields.