Job Description
To welcome all new customers via the on-boarding process communication channels e.g., telephonically as well as answer any service-related questions to ensure customers understand the features and benefits of the relevant products (Cheque accounts, credit cards, Ucount, MyUpdates etc.)

Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Dealing with customers

Additional Information
Behavioural Competencies:

Adopting Practical Approaches
Articulating Information
Challenging Ideas
Checking Details
Conveying Self-Confidence
Developing Expertise
Following Procedures
Managing Tasks
Meeting Timescales
Producing Output
Providing Insights
Upholding Standards
Technical Competencies:

Client Servicing
Client Value Propositions
Compliance
Telephone Caller Handling
Verbal Communication