Position Title: NOC Representative

Work station: Dar-es-salaam, Tanzania

Application deadline: 28th February 2022: 1700hrs

Responsibilities

NOC Support
NOC Representative at Client premises
Industry best support for the NOC team- Trainings, On Call support, SW support etc.
Monitor Company’s solutions and ensure all connected equipment and systems are running optimally
Create and escalate fault tickets to applicable vendors and follow up for timely closure.

Certification:

Certify project related Works.
Technical Support:
Follow up on access and change requests in coordination with Client and NOC teams respectively
Second level Tech support to checkout teams
Second level checkouts on all works wherever RMS teams visit, verification of such alarm test reports
Carryout system Audits e.g., ZON Max, NOC Space, Dashboards. These will be done weekly Reporting:
Daily management reports on NOC activities and operations KPIs.

Qualifications:

A University Degree in Computer Science/ Electrical Engineering/ Telecommunications Engineering
Ability to identify and analyze engineering data of significant depth and complexity.
Proficiency in MS Office
Strong written and oral communication skills including the ability to present ideas and suggestions clearly and effectively
Shows pride in work and in achievements
Planning & Organizing:
Develops clear goals that are consistent with agreed strategies;
Identifies priority activities and assignments
Adjusts priorities as required
Allocates appropriate amount of time and resources for completing work
Foresees risks and allows for contingencies when planning
Monitors and adjusts plans and actions as necessary
Uses time efficiently.

Team work

Works collaboratively with colleagues to achieve organizational goals
Solicits input by genuinely valuing others’ ideas and expertise
Willing to learn from others
Places team agenda before personal agenda
Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Additional Information

The Company is in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with the company’s business needs. More specifically, the individual may be required to perform additional and or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.