POSITION DETAILS

Job Title NOC Monitor trainee

Company Pivotech Company Limited

Department POWER AND ENERGY

Category Operational

Vacancies 2

Salary Competitive package (negotiable)

Posted on 08/12/2024

Last date 13/12/2024

ABOUT US

PIVOTECH  is   an  engineering  services company,  specializing  in  O&M   services  in Electrical,  Mechanical,  and  ICT-related  disciplines.  PIVOTECH  also  executes  Civil Works and Building contracts both for  Governments & non-government institutions. The company has been in existence since 2007 and currently employs 242 permanent staff.  The company  is  ISO compliant in   ISO  9001:2015, ISO  14001:2015   and OHSAS 45001:2018 standards.

CORE JOB DESCRIPTION

NOC Monitor trainee is  responsible for  assisting in  site monitoring of Telecommunication  towers that PIVOTECH  manages.  S/He  will thus  ensure effective incident  management  of   each  corrective maintenance  incident  is carried out as per PIVOTECH established QMS procedures, OHS procedures, EMS procedures and without breach of  service level agreement stipulated on client contract.

KEY TASKS

S/He will assist to;

•       Raise trouble ticket for all  critical alarms
•       Ensure that all corrective incidents are  reported and closed within the defined SLA’s, NOC internal procedure and Mean Time to Repair Targets

•       Prepare Reports & Handover at the end of each shift
•       Initiate and manage internal and customer communication
•       Incident management by follow-up the tickets from opening to closing

EDUCATION

•       A minimum of diploma in Information technology or related field.

EXPERIENCE

At  least one (1) year of related experience. An experience in  programming will be an added advantage.

SKILLS & ABILITIES

•       Good analytical and problem-solving skills
•       Conversant with Microsoft office
•       Proactive,Innovative
•       Ability to learn quickly
•       Ability to work under pressure
•       Positive attitude