About us

Airtel Tanzania PLC is one of the leading providers of telecommunications and mobile money services with operations across Tanzania. Headquartered in Dar es Salaam, Airtel Tanzania ranks amongst the top 3 mobile services providers in Tanzania in terms of subscribers. Airtel Tanzania offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice , data services as well as mobile money services both nationally and internationally. Airtel Tanzania aims to continue providing a simple and intuitive customer experience through streamlined customer journeys.

Airtel Tanzania PLC was launched in October 2001 and is Tanzania’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunications sector.

Role Purpose

Airtel Tanzania PLC wishes to recruit for a NOC Assurance Manager Position. The role reports directly to the Head of Network Operations in Network Department. He/She will be responsible responsible for Fault Management end to end in technology which includes fault identification, analysis and resolution (With over 40 network management systems), First line fault clearance of faults across the network, Management of execution of all changes on the network, Preventive maintenance on NEs across the network, End to end network quality analysis, Management of 3rd party vendors (Fiber, MSPs).

The Role Holder duties will include but not limited to;

Manage all faults across the network
Operational Monitoring & Control with a view of proactive detection of events before they result to incidents.
First line fault resolution of faults across the network
Ensure full control of all planned works in the live network, this function also includes control of third party activities on the live network.
Development and analysis of relevant management reports on various key aspects of the section’s responsibilities
Regular updates on outages on the network to the business and to the customers
Documentation of processes to drive the Network Operations function.
End to end quality checks on all systems i.e RAN, CORE, IP transport and VAS
Recruit, develop and retain a high performing team with clear objectives and career development plans which are regularly reviewed
Manage OPEX costs within the section.

Academic and Qualifications and Experience;

Degree in electrical and electronics engineering or telecoms engineering
6 years in telecoms preferably in a GSM environment field operations, network management, transmission, commissioning and installation of digital Telecommunication equipment;3 years of which should be in a management capacity ;managing a team of engineers /technicians in a 24 hour working environment.
Good understanding transport network,
Good understanding of IP networks
Competent with MS Office applications
Strong analytical skills and problem solving skill
Excellent planning skills
Excellent interpersonal skills
Excellent and effective communication skills, both orally and in writing

Competencies and Behavior required;

Able to operate in a performance driven organization
Good organizational and team work skills
Self-motivated, enthusiastic, energetic
Attention to detail
Confident, assertive with good negotiation skills
Excellent time Management Skills
Customer-centric

Deadline for receiving applications is 7th January 2022.

Only shortlisted candidates will be contacted.