Qualifications:

·        Relevant IT Degree or Advanced Diploma – Information Systems

·        CCNP: Cisco Certified Network Professional – Routing and Switching or equivalent

·        Fortinet NSE3/4 or Sophos Certified Engineer – XG Firewalls or Yeastar will be an added advantage

CERTIFICATIONS MUST STILL BE VALID

Skills & Experience

·        2 – 3 years of customer support and incident resolution within a Network service provider.

·        2 – 3 years’ experience in Troubleshooting firewalls, routers and switches.

·        2 – 3 years’ experience with configuring switches and routers

·        1 – 2 years Network Monitoring

·        Familiar with routing protocols e.g. RIP, BGP

·        Have the experience of dealing with the pressures that Corporate Customers bring

Key Technologies:

·        Configuration of OSPF, ISIS, BGP, MPLS, TE protocols

·        Cisco Internetworking Operating Systems: IOS / IOS XR / NX OS

·        Cisco switching, Firewalls, wireless and collaboration

·        TCP/IP, DNS, DHCP, Subnetting, IPv4, IPv6, VPNv4

·        Routing protocols RIP, OSPF, EIGRP, BGP, IS-IS, MP-BGP, MPLS

·        VLANs, switch access, IDS, IPS

·        LAN Technologies – VLANS, STP, VTP, Port Security, PBR (Policy Based Routing)

·        VPN: GRE / IPSec / DMVPN / MPLS / VRFs/ LDP/RSVP-TE/ L2 VPNs

·        Network monitoring – NETFLOW, SNMP, IPSLA

Duties & Responsibilities:

·        The key function of this role is to receive, manage and resolve Customer queries which are already logged with the Support Desk.

·        Perform monitoring of Customer networks and log necessary faults with 3rd party suppliers.

·        Network project deployments

·        Pre-sales and consultancy support for Network solutions

·        Ability to resolve issues by configuring and troubleshooting network deployments.

·        This requires the ability to quickly understand our Customers network, do in-depth analysis and ultimately resolve the issue which may require remotely logging on to the Customers device and performing the necessary changes.

·        Perform monitoring with subsequent escalation to support staff, however we require them to troubleshoot and resolve Customer queries too.

Personal Attributes

·        Motivated Network Engineer

·        Organizational Skills

·        Enthusiastic

·        Team Player

·        Ability to work under minimum supervision

·        Ability to work outside normal working hours

Desired Skills:

·        CCNP, NSE4

·        Cisco, Fortinet, Sophos, Aruba, Yeastar, Checkpoint, Arista, Solarwinds

·        Routing

·        CCNP

·        Routing and Switching

·        Firewalls and UTMs

·        IP PBXs

·        Network Monitoring tools

·        Customer Support

·        LAN

·        WAN

Desired Work Experience:

·        3 to 4 years