Exciting Career Opportunity

Marketing, Customer Service, & Corporate Affairs Manager

• Work Station: Head Office
• Job Type: Full time

Nature & Scope

The Manager-Marketing, Customer Service, and Corporate Affairs is pivotal in shaping TADB’s public image, strengthening stakeholder relationships, and enhancing customer experience. This role drives strategic communication, brand marketing, ensuring alignment with TADB’s development finance mandate and national priorities. This position requires strong leadership, strategic execution, and adaptability to effectively position TADB as a key player in development finance.

Duties & Responsibilities

• To formulate the bank’s communication strategy.
• To develop and coordinate implementation of annual publicity plans.
• To create awareness of the bank’s products and services to its intended customers.
• To coordinate the bank’s communication with internal and external stakeholders.
• To develop contents for communicating bank’s activities and impacts of projects and programs.
• To organize stakeholder engagement activities and special events and attract the attention of the media and general public.
• To facilitate and oversee corporate social investment activities.
• To coordinate bank’s participation in commemoration of national and international days.
• To manage advertising, marketing, and promotion activities of the bank.
• To monitor local and international media, analyzing and reviewing news and business developments, and identify emerging issues that might impact on the bank’s image.
• To develop and implement customer service policies, procedures, and standards to ensure the delivery of exceptional customer experience.
• To maintain a customer-centric focus by continuously seeking feedback and improving.
• To train and educate staff to deliver high-quality customer service and maintain product knowledge.
• To analyze customer feedback and satisfaction data to identify areas for improvement and develop action plans.
• To carry out any other related duties as may be assigned to him/her by his/her supervisor.

Qualifications, Knowledge, Experience

• Holder of a Master’s Degree in one of the following fields: Public Relations, Journalism, Mass Communication, International Relations, Marketing, Business Communication, Entrepreneurship, Commerce, or Business Administration majoring in Marketing from a recognized institution.
• Minimum of eight (8) years of relevant working experience in marketing, corporate communications, or customer service, with at least three (3) years in a senior management position.
• Demonstrated experience in stakeholder engagement, brand management, strategic marketing, and customer experience enhancement.

About TADB

Tanzania Agricultural Development Bank Limited (TADB) is a Government Development Finance Institution operating under the Ministry of Finance. TADB is registered under the Companies Act of 2002 and licensed under the provisions of the Banking and Financial Institutions Act No. 5 of 2006 and the Banking and Financial Institutions (Development Finance) Regulations of 2012. The Bank operates under license number 002 issued by the Bank of Tanzania on 4th August 2015. Tanzania Agricultural Development Bank Limited is an equal opportunity employer. The Bank does not engage in practices that discriminate against any person employed or seeking employment. In line with our commitment to a diverse and inclusive workplace, we encourage applications from women and qualified candidates with disabilities. Tanzania Agricultural Development Bank Limited fosters the strength and health of its workforce through a competitive benefits package, professional development, policies, and programs that support a healthy work/life balance.

TADB Vision

To be a champion development finance institution for agricultural transformation in Tanzania.

TADB Mission

To contribute to food security and poverty reduction by catalyzing agricultural transformation through innovative financing solutions that develop sustainable and inclusive agricultural value chains.