Job Title: Management/Graduate Trainee

Location: Dar es Salaam, Various Towns, Tanzania

Job Type: Contract

Reports to: Operations Manager/Department Head

About HIGHLAND ESTATES LTD

Highland Estates Ltd is a Company with over 30 years in business with interest in Agriculture, Transport, Machine sales, Real estates, Civil & Building services.

Its operating through various branches across Tanzania with several subsidiaries. Highland Estates Ltd values integrity, respect and relationship-building as   essential factors in service delivery. Our business approach is characterized by professional competence and commitment upon which our reputation and image are built.

HIGHLAND ESTATES LTD is searching for an enthusiastic self-starter to join our new graduate trainee program.

As a graduate trainee, your responsibilities will include shadowing various staff members, participating in learning experiences in various Departments, attending meetings and workshops, and travelling to other working environments to gain practical experience.

To be successful as a graduate trainee, you should be willing to learn about aspects of the Company that lie outside of your department. An outstanding graduate trainee should foster good relationship with staff members and leave a lasting imprint.

KEY RESPONSIBILITIES

1. Department Rotation:

• Gain experience across various departments such as logistics, trading, customer service, finance, and operations.
• Learn company policies, procedures, and best practices in transport and trading.

2. Operational Support:

• Assist in coordinating transport and logistics operations, ensuring smooth and timely delivery of goods.
• Work closely with the operations team to monitor schedules, routes, and customer requirements.

3. Data Analysis & Reporting:

• Analyze data related to shipments, costs, and customer service performance to provide insights for improvement.
• Prepare reports for management, summarizing key performance indicators (KPIs) in trading and transport.

4. Customer Relationship Management:

• Support the sales team in managing customer accounts, tracking orders, and ensuring high levels of customer satisfaction.
• Assist in responding to customer inquiries, resolving complaints, and providing product/service information.

5. Process Improvement:

• Identify and recommend opportunities to improve operational efficiency, reduce costs, and enhance service levels.
• Participate in process optimization initiatives across transport and trading functions.

6. Project Management:

• Contribute to or lead small-scale projects aimed at improving logistics, customer service, or trading operations.
• Collaborate with cross-functional teams to ensure project success.

7. Compliance & Safety:

• Learn about compliance regulations related to transport, trading, and logistics (local and international).
• Ensure adherence to health, safety, and environmental standards.

Skills & Requirements:

– Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.

– Previous work experience is not necessary but maybe advantageous.

– Strong interest in transport, logistics, or trading.

– Familiarity with ERP systems and logistics software.

– Excellent analytical and problem-solving skills.

– Ability to work in a fast-paced, dynamic environment.

– Willingness to travel and work across different locations.