Description

Role purpose: 
•    Overall accountability of proactively supporting the M-Pesa Business regional customers
•    Drive and responsible for M-Pesa Business regional service management (trainings)
•    Manage M-Pesa Business regional customer’s projects
•    Monitor M-Pesa Business Regional performance and cross sell M-Pesa products
Key accountabilities and decision ownership
•    Overall responsible for supporting the M-Pesa Business regional allocated accounts
•    Manage service delivery for the regional accounts and cross sell other M-Pesa products
•    Support to accelerate regional performance and drive initiatives for revenue growth
•    Manage M-Pesa Business regional new and existing customer’s projects
•    Initiate and conduct end to end new trainings and re-trainings for the regional business accounts
•    Responsible for reactivations of dormant, droppers and stoppers regional business accounts
•    Working closely to support sales team to identify new potential growth areas
Core competencies, knowledge and experience
•    Strong Business Acumen
•    Strong stakeholder management skills
•    Excellent project management skills
•    Excellent communications and reporting skills
•    Able to challenge the status quo
Must have technical/professional qualifications: 
•    3+ years’ experience industry or functional experience.
•    Bachelor degree in Business Administration, Economics, Actuarial Science, Marketing or its equivalent.
•    Analytical skills.
•    Build and maintain relationship with key stakeholders in the value chain.
•    Telecommunications experience would be advantageous.
•    Project knowledge and experience would be advantageous.

Job Responsibility

* Ensures solution support is provided to sales teams, strategic partners, internal teams and business customers regarding technical, non-customised solution design products and activities;

* Supports key customers during all phases of pre-sales, solution design, implementation and post-sales changes and helps create a landscape for increasing cross-selling opportunity;

* Supports product development teams on preparation and life-cycle of Vodafone products/services and captures and implements process or product changes to the solution design;

* Provides sales, marketing and engineering feedback on current and future product requirements;

* Maintains up-to-date and comprehensive knowledge of Vodafone�s and the industry�s products and/or services;

* Understands customer needs and factors for their digital transformation process through Vodafone solutions.