NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Overall Job Purpose
• The main purpose is to drive Agency banking proposition on acquisition and relationship management, to support product growth in the bank.
• This entails to achieve agreed sales targets in line with the business objectives through pro-active selling by on boarding NBC Wakala at the same time providing excellent customer service.
• Assist in growing, visiting and managing Agent Network.

Job Description​

Key Accountabilities

A :Agent On boarding / Lead Generation

•       On board and process applications of Agents in line with NBC Bank policies and regulatory requirements submit to Line Manager for review before submitting for processing
•       Delivering exceptional sales performance through daily sales activities to drive agent performance.
•       All agent documentations are updated and stored properly
•       Conducting Agent assessments according to the Operations Manual
•       Deliver exceptional sales performance in Agency banking by identifying new and potential agents
•       Participate in Agency banking sales campaigns to meet specific target
•       Performing branding duties to ensure agents are properly branded and visible
•      To ensure all agents operate at their agreed level, as per key agent indicators; For Example – Enough float, Registrations and transactions.
•       Manage agent’s relationship with branches  and working direct with branch managers and branch sales team to ensure successful agent recruitment, support training objective are met to drive growth
•        Supporting agent in sales and account opening to ensure customer accounts are opened as per account opening procedures.
•        Performing any assigned task related to agency banking operations and sales
•        Identify and recruit agents, targeting key business in their location as well as targeting top performing agents.
•       To ensure POS and merchandising material are effectively distributed
•       Provide weekly/ Monthly agent visit report as per agreed format
•       Perform visit of all existing agents within your circuit at least once a month

B :Agent Operations management

•         Growing agent base within the assigned area
•         Visiting agent portfolio as assigned and managing the agent network.
•         Conversation of Non Transacting agents to transacting
•         Supporting customer base on boarded through agents to fund the accounts
•         Attending daily sales review meetings and perform the daily activities accordingly.
•        Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
•        Study and assess competitors activities on the ground through daily agent visits and capture useful information for feedback and improvement

C : Direct Sales

•        Facilitating first-contact meetings with potential NBC Wakala
•        Contact/visit the existing agents and new prospects to sell product and strengthen the relationship
•        Daily planning of sales activities to ensure optimal utilization of allocated area/location to sell.

D:              Branding and retention of agents    

•        Visiting agents monthly within given vicinity
•        Ensure that every on boarded agent is activated and branded accordingly

          having signage, tariff guide, user guide and log book)

•       Let the agent know about new product or promotion

•       Respond to agents queries/ complaint accordingly
•    Providing initial training to the agent.

H :Compliance and Risk Management:

•        Ensure that planned training interventions take place, particularly for compulsory training. Attend all assigned training before deadline.
•        Directly responsible for discipline – initiate misconduct or incapacity charges, follow NBC discipline processes together with HR.
•        Attend all booked meetings.
•        Share knowledge and experience with other LG in the Team
•      Agree annual performance objective with team leader including specific target
•        Pursue continues improvement in personal development by participating in development programs
•        Display code of conduct and self-discipline

Qualifications

Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)