Position: IT & MIS Manager – 01 Post

Job Responsibilities:

• Give support to all branch operations related with system and IT infrastructures.
• Support all branch mobile transactions need for M-PESA Operations.
• Give support, advice and solutions to the tablet problem that might arise to staffs (Loan Officers) during performing office activities.
• Visit branches for monitoring making sure all ICT policy are followed and maintained accordingly.
• Assist the department of IT with overall responsibilities of ASA Microfinance Tanzania Limited to diagnose and resolve problem with printers, copier’s fax-machines and networks.
• Perform system diagnosis, repair and updates to ensure data integrity and reliability of automated task.
• Interface with users (responsible staff) to identify computer related needs and provide approval software/hardware support. Assist in typing.
• Ensure ant-virus software is always updated and sharing necessary information with users (staffs) potential risks.
• Provide help desk and on-site technical support of both hardware and software.
• Provide necessary instruction/information to the staff (accessing computers) on the use of computer application and system.
• Ensure routine backups are performed as outlined by the back-up and restore manual.
• Generate various reports as required and as may be instructed.
• Ensure day to day administrative activities are undertaken to maintain database in a full operational stable state.
• Undertake system monitoring and turning to ensure optimum performance.
• Assist in preparing and maintaining relevant systems documentation including creation of policy.
• Reviewing and maintaining efficient and effective database back-up procedure to enable the provision successful and accurate backup so that any data can be restored quickly and efficient.
• Maintain adequate security of data by implementing, monitoring and audit appropriate secure policy.
• Installing AMMS software, visiting branch, resolving IT related problem appropriate secure policy.
• Actively contributing and participating in all disaster recovery processes.
• Assist the staff in identifying and implementing system improvements.
• Administer database platforms and associated systems efficiently and effectively to ensure ASAMTL is meeting its business requirements and goals.

Academic Qualification & Experience Requirements:

• Minimum Graduate in Information Technology, Computer Science, or similar relevant field.
• Previous working experience as an IT for 5 years.
• Previous experience in help desk support will be an advantage.
• In-depth knowledge of a variety of IT systems, databases and applications.
• Familiarity with TCP/IP protocols and LAN/WAN configuration.
• Hands-on experience with troubleshooting and repairing complex IT issues.
• Any relevant additional certification (CompTIA Network+, CompTIA Security+ etc.) will be an advantage.
• Well conversant with Ms Office Package, Excel

Renumeration:

• Attractive salary package will be offered relating to competencies and experiences.

General Requirements for Applicants of All Posts.

• • Application Letter.
  • Curriculum Vitae enclosing details of Work experience, skills and with postal and telephone contacts of Three Referees.
  • One passport size photograph attached in CV.