• Maintain harmonious and professional relationship with all departments and Home Office.

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Must have good interpersonal skills and be able to relate to all levels of staff.
• Must be able to assist hotel guests with technical requirements and issues.
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.

Assist in other areas of the accounting office as needed.

• Maintain harmonious and professional relationship with all departments and Home Office.

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Must have good interpersonal skills and be able to relate to all levels of staff.
• Must be able to assist hotel guests with technical requirements and issues.
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
• Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
• Assist in the co-ordination of new acquisitions and major projects as required.
• Participate in property-level, corporate-initiated technology implementations as required.
• Good knowledge and support for Desktop OS and applications including patches.
• Provide direct guest support and quality support to function rooms and conference services.
• Assist with administration of Lotus Notes, connection to global VPN and other communication tools.
• Assist in the process of systems backup and recovery procedures.
• Assist in management of third party vendors.
• Assist with providing 24 / 7 support for mission critical systems.
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Perform any additional duties as assigned by the Director of Finance or IT Manager.