Ident. No:Date:03rd April 2024
Job Description Version: 2.0 Page: 1 of 2
Job Title Level
IT Business Partner Professional
Department Scope
IT Department
Direct Supervisor Dotted Line Supervisor
Business Head Group IT Manager
Subordinates
ERP Business Analyst, ICT Systems
Administrator, IT Officer, and IT Support Officer.

Job Scope:

IT Business Partner is responsible with ensuring that operations of IT Department are in alignment with the business objectives of the organization. He/she is responsible for Planning, coordinating, directing, and designing IT-related activities of the organization, as well as providing administrative direction and support for daily operational activities of the IT department. IT Business Partner is also responsible for managing Company’s ERP systems and oversees general function of the ERP System ensuring that SAP S/4 HANA related projects run smoothly. The candidate is responsible for the management and execution of IT
Business, Technology & infrastructure solutions for the business unit as the key interface of IT to the business users.
Responsibilities
RESPONSIBILITY FOR INTERNAL AND EXTERNAL RELATIONS
• Internal:
Ensures the development, integration and deployment of information (IT) technologies for all departments.
• External:
Is a liaison for Negotiating and administering supplier contracts and service agreements for the company.
• KEY RESPONSIBILITIES
• Manage the company or business unit IT portfolio.
• Drive the Group IT strategy as well as the localized Company IT strategy & departmental budget in line with the group & company business plans.
• An ambassador between the IT Department and other business Departments with a focus on best user experience
• Serve as the key interface with assigned business units or functional areas for the purpose of business technology solutions, service management, risk management, and relationship management.
• Enforce IT policies and systems & localize policies where possible to support the implementation of strategies set by the Group IT team & and any locally agreed policies.
• Ensure a highly efficient IT technology infrastructure, from SD WAN Networks to local area networks, to edge & end user computing devices, plant technologies, CCTV & telephony
• Analyse the business requirements of all departments in conjunction with local business teams to determine their ERP & technology needs while also liaising with Group IT to understand ecosystem.
• Involved in managing & coordinating various IT projects and undertaking application change request testing and product testing as requested by the group enterprise management team.
• Purchase efficient and cost-effective technological equipment and software & manage & optimize the entire lifecycle of IT assets.
• Assist in building relationships with vendors and creating a cost-efficient business Unit.
• To ensure the development, integration and deployment of information (IT) technologies that are designed to improve customer experience within the company
• To implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of IT and communication systems
• To ensure effective internet distribution, accessibility and bandwidth management and central anti- virus protection
• To ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.;
• Ensure maintenance of CCTV cameras with on time download/back up of footage
• To ensure effective functioning of technical hardware i.e. servers, computers, photocopiers, switchboard, printers and any other technical hardware purchased by the company and software packages ensuring minimum downtime;
• Manage the performance of the IT staff;
• To keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
Qualifications and Competencies
• Bachelors in Computer Science or Bachelors in business degree a Masters in IT related field is an added advantage
• IT related certification such as (CCNA, ITIL)
• Professional Registration: Registration with Computer Society of Tanzania is an added advantage
• Experience required: minimum 10 years with at least 3 years working in manufacturing set up or related field
• At least five years in a senior role in a busy and complex IT environment
• Manufacturing Business process & specifically SAP S4HANA ERP understanding.
• Industry: Manufacturing with an ERP based environment
• Fluent in ERP based integrated environments
• Business process understanding
• Leadership ability
• Excellent in management of internal and external customers (SLA partners)
• Wide knowledge of business management and technical skills and the capacity to harness and implement business solutions.
• Hands-on working with ERP projects & ERP systems from a maintenance perspective to utilization perspective.
• Knowledge and experience of innovative technologies, SDWAN, Cybersecurity, IIOT, AI etc.
Key competencies and skills:
• Strong leadership, self-initiative & team management skills
• Strong partner & third-party management capabilities
• Strong diagnostic & troubleshooting skills from an infrastructure & application perspective.
• Negotiating skills
• Innovative thinker
Personality profile:
• The ability to communicate politely, clearly, and effectively and persuade and/or influence
Authority: Performance Measurement Criteria:
• Management of IT Cost within BBP
• To ensure effective functioning of technical hardware i.e. servers, computers, photocopiers, switchboard, printers and any other technical hardware purchased by the company
• Responsible for preparation and monitoring of the department’s annual budgets.
• Approver of all IT procurements.
• Responsible for guidance of the procurement team in ensuring the IT hardware/software policies are adhered to during procurement.
• Recommendation to management in key IT project engagements.
• Participates in the Interview and Selection process of new Employees in
the IT Department. • Annual KPIs