Position Title: IT ANALYST (1 POST)

CONTEXT AND PURPOSE OF THE ROLE

• The purpose of this role is to provide support to the mine IT systems. The IT Analyst will also be involved in developing, establishing and execution of Business Systems / Information Technology policies, standards, and procedures.

ACCOUNTABILITIES & AUTHORITIES OF THE ROLE

The following are the accountabilities and authorities of this role:

• Installation, configuration and upgrading servers, desktops and laptops operating systems on hardware.
• Configuration commissioning and decommissioning of office automation equipments.
• Analyze and recommend computers and computer peripheral equipment for users.
• Determine user needs and modify computers and office automation equipment to suit their needs
• Loads software programs into servers, computers and laptops that are basically needed for users.
• Configuring email accounts to users. Joining servers, desk­tops, laptops and office equipment to the domain
• Respond to queries from users and provide advice accord­ingly.
• Solve client’s technical problems by phone or attending their station in person.
• Repair any of the business systems equipment where possible to do so
• Perform preventive maintenance of office automation equip­ments timely, on a required time cycle as scheduled.
• Register newly installed business systems equipment and decommission them when necessary and follow-up asset disposal procedure to completely remove equipment from office environments.
  • 1 st line of support for 2way radios, CCTV, and access control Systems.
  • Upkeep of business systems equipment register.
  Authorities:
  • This role has the authority to disable any user group that has access to Shanta Gold network systems whereby there is no documentation to validate that a user or access group has been authorized to have that access.
  • Uninstall any application that has been installed in any computer and that application has cost implication for the company while the application has been Installed without following business systems policy.
  • Remove user access rights from the application and shared folders whereby no evidence is available to validate that a user or group has been granted access to the application or shared folder.
  • Delete media files from the servers that are not for business purposes

REQUIRED SKILLED KNOWLEDGE

Qualification

• Degree in Computer Science, IT, Telecommunication, Elec­tronics, Computer Engineering.
• Cisco Systems knowledge
• VMware Technology Knowledge
• Veeam Technology knowledge
• Good understanding of Microsoft operating systems both servers and desktop versions
• Good understanding of Cloud computing technologies (Azure)

• Good understanding of Microsoft SharePoint technology
• Understanding of Cyber, IT Security and IT General Controls.
• Understanding of WAN, LAN, and WIFI technologies
• Hands on skills on Computers and Printer troubleshooting and repair

Experience

• 2 years related experience in mining industry