Intern – Information Technology

ABOUT AMERICARES:

Americares is a health-focused relief and development organization that saves lives and improves health for people affected by poverty or disaster. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies, and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.

POSITION SUMMARY:

We are seeking an IT Intern, skilled information technology to join our organization. IT Intern will be responsible for supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

Duties and Responsibilities

• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security.
• Assist staff to ensure all organization-owned work saved into the SharePoint.
• Install and update network system improvements.
• Install and configure wireless networking equipment.
• Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage.
• Assist with the design, implementation, and support of new software and features.
• Evaluate connectivity issues, equipment, and software and hardware.
• Support in responding to IT issues; hardware maintenance, software, networking, etc.
• Provide helpdesk and technical support either by phone, remote access, or site visits.
• Oversee troubleshooting for system errors.
• Support Set up equipment for new users and employees.
• Assist in Consulting with vendors and clients to integrate and update organization technology.
• Ensure system optimization for all technology resources.

Qualifications

• A bachelor’s degree in IT, computer science, information systems, or related field preferred.
• Knowledge in network and server management support
• Up-to-date knowledge of new systems, information, software, hardware, and upgrades
• Excellent written and verbal communication skills

Americares Values:

– We create global community, treating people as they want to be treated.

– We respond effectively and responsibly, putting plans into practice.

– We embed ethics and equity in our work and workplace.

– We are better together; partnership is at our core.

– We ask and listen, to create sustainable solutions for a healthier tomorrow.

– We commit to quality, growing and improving to ensure individuals and communities thrive.