Job Title: ICT Development Officer

Company: Tanzania Chamber of Commerce, Industry, and Agriculture (TCCIA)

Working Station: TCCIA HQ – Dar es Salaam Duration: 2 years Contract

Reports to: Executive Director

POSITION OVERVIEW:

As an ICT Development Officer at the Tanzania Chamber of Commerce, Industry and Agriculture, you will be responsible for implementing and managing information and communication technology (ICT) initiatives to support the organization’s goals and objectives. You will play a crucial role in leveraging technology to enhance operational efficiency, communication, and collaboration within the chamber and its members.

Key Responsibilities:

ICT Strategy Development: Collaborate with the management team to develop and implement the chamber’s ICT strategy, aligning it with the organizations overall goals and objectives.
System Administration: Oversee the administration, maintenance, and support of the chamber’s ICT systems, including hardware, software, networks, and databases. Ensure system availability, security, and performance.
ICT Infrastructure Management: Plan, implement, and maintain the chamber’s ICT infrastructure, including servers, workstations, network devices, and telecommunications systems. Conduct regular assessments and upgrades to optimize performance and meet evolving needs.
Software Development and Integration: Coordinate the development, customization, and integration of software applications to improve operational efficiency and automate key processes. Collaborate with external vendors and internal stakeholders to ensure seamless integration and user satisfaction.
Database Management: Establish and maintain database management systems to capture, store the relevant information. Furthermore, provide access to the users for accurate analysis of data and timely reports to support decision-making processes within the chamber.
Design, develop, program, install, implement, conduct research for, and maintain internal data processing computer systems and utilities
To assist in troubleshooting and resolving hardware, software and connectivity problems, including user access and systems configuration
User Support and Training: Provide technical support and training to chamber staff and members, ensuring their effective utilization of ICT tools and systems. Troubleshoot and resolve hardware, software, and network issues.
ICT Policy and Security: Develop and enforce ICT policies and procedures to safeguard data integrity, privacy, and security. Stay updated on emerging technologies, industry trends, and best practices to enhance the chamber’s ICT capabilities.
Collaboration and Coordination: Collaborate with internal departments and external stakeholders to identify opportunities for ICT-driven initiatives and partnerships. Represent the chamber in relevant ICT forums and participate in industry events and conferences.
Budgeting and Procurement: Prepare and manage the ICT budget, ensuring optimal allocation of resources and cost-effective procurement of hardware, software, and services. Conduct vendor evaluations and negotiate contracts.

Qualifications and Skills:

Bachelor’s degree in Information Technology, Computer Science, or a related field with at least three years experience in the respective field.
Effective communication and interpersonal skills to collaborate with diverse stakeholders.
Understanding of the business environment and challenges faced.