Human Resources (HR) Generalist & Administrative Manager

Summary: First Class Africa (FCA) is The Premier Provider of African Experience. We are an incredibly vibrant resilient entrepreneurial fast growing team who imagine and do things differently. Human Resources is the glue of any well-run organization. We are looking for a creative, passionate, self-starter, talented, customer centered, hardworking, inspiring, people oriented, results driven, experienced and high energy Tanzanian Human Resources (HR) Generalist & Administrative Manager who can think on his/her feet and adapt quickly to changing circumstances (e.g. complex scheduling, last-minute client travel changes etc). The job of Human Resources (HR) Generalist & Administrative Manager is very important to our company’s culture and success. People are our most important asset and you’ll be the one to lead efforts to ensure we have a happy and productive workplace where everyone works to realize our established mission and objectives. Promoting FCA corporate values and shaping a positive culture is a vital aspect of a complete Human Resources (HR) Generalist & Administrative Manager job description and specification.

First Class Africa is headquartered in Dar Es Salaam, Tanzania.

Job Title: Human Resources (HR) Generalist & Administrative Manager

Start Date: As soon as possible

Location: Dar Es Salaam

Essential Duties and Responsibilities:

• These duties and responsibilities are intended to describe the general nature and level of work being performed by the individual assigned to this position. They are not intended to be a complete list of all duties, responsibilities, and/or skills required. Other tasks may be assigned as needed.
• Working closely with company’s management, you will be charged with creating and executing company’s human resources and office management policies and procedures. Your responsibilities will include but not limited to:
• Supporting current and future business needs through the development, engagement, motivation and preservation of human capital
• Developing, implementing and enforcing HR, compliance and office management strategies, initiatives, systems, policies and procedures aligned with the overall FCA business strategy
• Bridging management and employee relations by addressing demands, grievances or other issues
• Managing employee disciplinary issues, attendance, leave (vacation, annual leave, sick leave, maternity and paternity leave, etc)
• Coordinating a broad variety of administrative, operations, sales and business strategy tasks including but not limited to: managing an active calendar of meetings appointments, occasional event coordination and planning for company events, setting up clients calendar, completing and compiling reports, attending executive meetings, and preparing agendas and minutes
• Emailing correspondence with clients and potential clients from time to time
• Drafting and reviewing job descriptions, posting and managing job listings, recruiting candidates, performing phone screens, coordinating interviews, offers, employment contracts, onboarding, orientation, probationary periods and training. Engaging in initial check ins, supporting development and promotional goals. Providing offboarding support and conducting exit interviews.
• Ensuring the company is in compliance with Tanzanian labor laws at all times
• Helping shape First Class Africa’s culture by among other things, nurturing a positive working environment
• Setting up an efficient and effective filing system for all company and employee files
• Establishing and overseeing a performance appraisal system that drives high performance
• Offering executive support to company directors by aiding in clerical tasks
• Assisting other functional areas and members of the leadership team with special projects as needed
• Designing and managing a compensation and benefits program for the company
• Completing verification of employment requests for employees and external agencies, providing documentation of separation notice requests
• Processing payroll & statutory deductions and working closely with and acting as direct support to the accounting department
• Analyzing and advising company senior management on process improvements and have an innate passion for learning
• Handling resources used by employees: software, hardware, tools, and equipment
• Responsible for day-to-day operations of the office, such as office upkeep, greeting guests, answering phones, processing office supply orders, processing mail, managing office issues, expense reports, travel logistics, document management, office coordination, and other routine and complex administrative tasks
• Assessing staff training needs and monitoring training programs
• Reporting to management any and all threats to company security, compliance and/or policy issues and providing decision support through HR metrics
• Preparing appropriate reports, correspondence, memoranda, and agreements in a professional manner
• Performing other duties as directed, developed, or assigned by the management from time to time

Minimum Requirements

• Three to seven years of HR and Office Management experience preferably in hospitality, tourism, destination management organization, tourism-related entity or appropriate field. No “on job training” will be offered. You are expected to perform your job effectively on day one
• You are a leader and are extremely detail oriented and aren’t afraid of taking initiative
• Robust organizational, people and project management aptitudes
• A successful candidate must also be competent to make critical decisions and be comfortable in a high-energy, service-oriented pressured environment and be able to manage multiple functions and priorities
• High level of attention to detail and robust analytical and problem-solving skills
• You do not need someone to show you step-by-step how to solve a problem
• Ability to drive for work related errands, valid driver’s license
• A high level of diplomacy, tact, and judgment as well as an upbeat and positive attitude
• You strive for continuous improvement in processes and procedures and never allow things fall through the cracks
• Need to be a critical thinker who can analyze situations and make decisions geared toward the company’s best interests
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Reasonable typing speed, experience with Microsoft Office Suite and being familiar with CRMs data base working knowledge
• Required to have expert written (great spelling and grammar) and verbal English skills
• You are comfortable and thrive working in structured and unstructured situations
• Must have experience and extensive knowledge of labor laws with human relations as well as extensive Tanzanian employment law
• Knowledge of HR systems and databases
• Ability to architect HR and office management strategy along with leadership skills
• Clean/polished appearance is a must
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Knowledge of standard office practices and procedures
• Some evening hours and weekend days will be required in addition to special event coverage in order to meet job requirements

Education:

A Degree in Human Resources or related field is required OR A law degree and at least two (2) years practicing as a lawyer in the Tanzania employment legal field.