Background Information

Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan.

Our client, a local tour operator, is actively seeking a dedicated and knowledgeable HR Generalist to join their exceptional team.

THE JOB

As the HR Generalist, you will be responsible for managing the day-to-day operations of the Human Resources department. This role involves handling various HR activities such as recruitment, employee relations, performance management, and compliance with employment laws and regulations. The HR Generalist will act as a key point of contact for employees and management on HR-related issues and will ensure that HR initiatives are aligned with the organization’s goals.

MAIN TASKS AND RESPONSIBILITIES.

1. HR ADMINISTRATION:

• Drive and monitor correct processes relating to counselling, disciplinary/grievance procedures and annual wage negotiation as directed.
• Monitor and accurately record all leave processes, ensuring the correct documentation (cycle, annual, unpaid, sick, maternity, etc.).
• Run processes of recording, monitoring, and reporting on overtime.
• Compile, maintain and audit all HR administrative documentation (employee HR files, new staff and terminations, medical aid, etc.).
• Drive and run induction and exit processes according to company and property standards.
• Ensure that all procedures relating to Health & Safety and Security are being practiced and adhered to, including injuries on duty and Workmen’s Compensation.
• Secretary for the Staff Welfare Committee, responsible for keeping and distributing accurate meeting minutes and follow up.
• Management of Leave Tracker, monthly report on leave accrued.
• Management of tracker in regards to contract end, probation end, increment reviews monthly report with at least one month proactiveness.
• Management of employee attendance via biometric system, by viewing the report on weekly basis and advice on employees with punctuality issues.
• Assist in the review of departmental structures.
• Oversee the activities of the Kitchen Attendants, Gardeners, and Security Guides.

2. RECRUITMENT AND SELECTION

• Prepare adverts, screen candidates and conduct initial interviews
• Conduct background checks.
• Preparing and setting up Interviews,Panels and all documentation needed to conduct an interview.
• Respond to candidates applying for positions or being interviewed by giving them an official feedback.
• Assist in New Hire Orientation
• Prepare onboarding plans and oversee the process of conducting surveys on the onboarding experience.

3. TRAINING AND DEVELOPMENT

• Monitor the execution and ensure accurate recording and reporting of monthly training plans, providing feedback to program participants and management.
• Facilitate short training sessions.
• Evaluate and make recommendations on training material and methodology.
• Assist in the development of training aids such as departmental operations manuals in line with the Tanzania Specialist orientation and departmental checklists, and handbooks.
• Present training programs using recognized training techniques and tools.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching.
• Assist in the design and apply assessment tools to measure training effectiveness.
• Handle logistics for on-site training activities including venues and equipment.
• Manage and maintain in-house training facilities and equipment.
• Coordinate off-site training activities for employees.

4. SUCCESSION PLANNING

• Assess training needs for new and existing employees.
• Identify internal and external training programs to address competency gaps.
• Partner with internal stakeholders regarding employee training needs.
• Inform management and employees about training options.
• Map out personal development and training plans for individual employees.
• Maintain employee training records.

5. STAFF WELLNESS AND EVENTS

• Drive and run all staff wellness programs and staff events.
• Plan, organize and run monthly staff social initiatives.
• Plan, organize and run annual staff events, such as the End of Year function and inter-company sports events.
• Support the staff welfare committee in seeking continuous improvements

6. FIRE, HYGIENE, HEALTH AND SAFETY

• Ensure that departmental work practices are efficient, clean, and hygienic; constant rotation and cleaning procedures to be followed; and cleaning chemicals to be used safely and effectively.
• Ensure that all items of equipment are correctly cleaned and stored.
• Ensure that any defects on appliances and equipment are reported to Maintenance and followed up on.
• Ensure adherence to the applicable Hygiene Standard Operating Procedures.
• Have a complete understanding of and adhere to the property’s policy relating to Fire, Hygiene, Health and Safety, and ensure the same for all departmental employees.

7. FINANCIAL:

• Ensure the timeous completion of the annual budgeting process for the assigned area of work.
• Conceptualize and present capital expenditure budgets annually.
• Ensure that all company assets are maintained in the best possible condition.
• Ensure that the correct operating licenses are in place and current.
• Ensure that all financial information is accurately recorded for consolidation and reporting.
• Coordinate an effective and efficient payroll management / resource allocation through establishing a flexible workforce across the property.
• Attend financial meetings where required.

QUALIFICATIONS

The job holder should have the following qualifications.

• Minimum of 4 years’ of progressive HR and training experience, with at least 3 years in a similar HR role within the hospitality/tourism industry, preferably in Tanzania or East Africa.
• Sound knowledge and understanding of HR and Training administration processes and procedures, training instruction, and cultural diversity, developing and implementing HR strategies and wellness programs, within budget constraints, that contribute to the achievement of business objectives.
• Full detailed understanding of Tanzania labour laws and regulations, as well as experience working with local labour unions and government agencies.
• Working knowledge of team management

THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.

• Excellent leadership and interpersonal skills, with the ability to build strong relationships at all levels of the organization.
• Exceptional verbal and written communication skills, both in English and Swahili.
• Strong problem-solving and decision-making abilities, with a focus on driving continuous improvement and innovation.
• Exceptional time management.
• Excellent financial forecasting skills.
• Impeccable analytical mindset.

WHAT WE ARE OFFERING THE RIGHT PERSON

We are offering the successful candidate a monthly gross salary of TZSHS 3.5Million