Duties

Under supervision of Housing Assistant, the incumbent serves as the Housing subject matter expert and advisor on repairs and maintenance issues in all government-provided housing. Serves as the interlocutor with landlords, contractors, embassy technicians, and tenants to make sure that work is completed on time and in accordance with embassy residential standards.

(80%) Residential Maintenance and Repairs Oversight
Manages tenants’ requests for maintenance and repairs at leased properties. Acts as liaison between tenants, landlords, and embassy sections to resolve a variety build trades related issues. Serves as the building trades subject matter expert within the GSO Housing team. Provides regular status updates to tenants and provides onsite checks to confirm work is completed per the occupants request. Liaises with the landlords on all maintenance and repairs tasks with a focus on making sure that the process is seamless to the tenant. Works with contractors and landlords to ensure work performed by them meets embassy standards.

(10%)Security Escort
Coordinates escorts for landlords and contractors. Enters access requests in myServices and follows up with all parties (GSO and RSO) until full approval is granted. Serves as a back-up escort as needed.

(10%) Documentation and Reporting
Performs general clerical, administrative, and procurement functions in support of the Housing unit. Provides recommendations to landlords when it comes to where to source residential parts and materials from locally. Assists with drafting correspondence to landlords, tenants, or management. Resolves myServices requests in the system. May be required to perform data entries into the the embassy’s housing system RPA.

Performs other duties as assigned.