Job Ref. No.JLICTZ002

Job Title: Head of Agency

Duty Station: Head Office

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 1.9 million clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com

We currently have an exciting career opportunity for Head of Agency within Jubilee Life Insurance Corporation of Tanzania Limited. The position holder will report to the Chief Executive Officer– Life and will be based in Dar-es Salaam, Tanzania.

Role Purpose

The role holder will supervise and coordinate all aspects of the Agency workstream. The role holder will develop strategies and lead the initiative to further grow the agency workstream productivity, headcount, training, recruitment and culture. The role holder will work with the Chief Executive Officer on how to further expand the organization’s market share in Tanzania.

Main Responsibilities

Strategy

1. Translate strategy into actionable steps for growth, implementing department-wide goal setting, performance management, and annual sales.

2. Ensure the team’s strategies are aligned to the Board approved budgets, ensuring optimal and efficient use of resources within the Company.

3. Promote the use of industry leading trends and technologies amongst the agents.

4. Develop new and attractive products and come up with strategies to increase market share.

5. Come up with Agency development strategies that will lead to growth and development of agents while achieving competitive advantage.

Sales

1. Develop a comprehensive sales and distribution strategy to maximize sales opportunities.

2. Achieve the sales budget within the set timelines.

3. Direct the Agency Sales Team in generating proposals that define a clear path to client satisfaction and revenue growth.

4. Outline objectives in key target areas such as sales volume, market share and distribution strategies.

5. Collaborate with members of the Marketing team and come up with marketing initiatives to penetrate key markets. 6. Define the approach for the overall sale of new business and account retention.

7. Attainment of high persistency levels for both old and new clients leading to profitability.

8. Manage the sales expense budget and ensure that sales incentives are rolled out and awarded in a timely manner. 9. Promote the organization’s products and services to new and current clients.

10. Develop, implement, and maintain the internal and/or external sales strategy and processes to maximize the organization’s profit potential.

Operational

1. Identifying opportunities to improve efficiency and reduce costs in order to support organizational goals.

2. Identify, recommend, and implement new processes, technologies, and systems with the goal of improving the use of resources and materials.

3. Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out.

4. Promote the organization’s products and services to new and current clients.

5. Liaise with clients on regular bases to understand their needs, resolve client complaints and issues, develop new business, and to provide value.

Compliance

1. Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.

2. Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.

3. Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.

4. Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards

5. Adherence to the laws and regulations of Tanzania, the policies and regulations within the insurance industry and all internal company policies and procedures.

Corporate Governance

1. Compliance: Stay updated on insurance related, industry regulations, compliance requirements, and best practices. 2. Adherence to the laws and regulations of Tanzania, the policies and regulations within the insurance industry and all internal company policies and procedures.

3. Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Leadership & People

1. To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.

2. Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.

3. Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.

4. Building the team and ensure adequate succession planning throughout the team.

5. Develop an award and recognition program that will motivate and retain the team. Jubilee Life Brand Ensuring effective public relations and enhancing the company’s corporate image with all stakeholders and partners.

Key Competencies

• Ability to lead and inspire a sales team to achieve and exceed targets.

• Foster a positive and collaborative team culture.

• Strategic mindset with the ability to develop and execute sales plans aligned with organizational objectives.

• Strong interpersonal skills to build and maintain relationships with agency partners.

• Deep understanding of sales processes, negotiation techniques, and market dynamics.

• Analytical mindset with the ability to interpret sales data, identify trends, and make data-driven decisions.

• Excellent communication skills, both verbal and written, to convey complex ideas and strategies effectively.

• Proven track record of achieving and exceeding sales targets.

• Ability to recruit, train, and develop a high-performing sales team.

• Flexibility to adapt to changing market conditions and organizational priorities.

• Strong problem-solving skills to address challenges and obstacles in the sales process.

Academic Qualifications

1. Bachelor’s degree in Insurance, Finance, Business, Marketing or any other related course

2. Diploma in Insurance/LOMA/ACII Qualification

3. Masters’ will be an added advantage.

Relevant Experience

• Minimum of 10 years of experience in Sales/Business Development.

• Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships.

• Demonstrate “best in class” knowledge of technology, change, process improvement and operational management in relevant businesses.