You will be responsible for the daily management of the Front Office and GEX department ensuring brand standards are adhered to, whilst leading the team to deliver a professional, courteous and friendly service to all our guests. Ensuring the achievement of financial and quality objectives, a friendly work environment, continuous learning & development of your team members according to the brand standards. Continuous follow up to ensure the customer satisfaction as well as coordination with the rest of departments within the hotel

• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manager and passes on pertinent details to the incoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash handling, check-cashing, and credit policies.
• Participate in the preparation of their department’s budget according to the set guidelines.
• Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner.
• Participate in the preparation of projections by providing information on their department.
• Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department.
• Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner.
• Conduct their team’s performance reviews.
• Be knowledgeable and analyse the climate results of their department. Design together with the team the action plans and implement them, while ensuring participation in the measurement period.
• Ideally with a university degree or equivalent.
• Previous & successful experience of not less than 5 years in similar role.
• Knowledge of Opera
• Experience in Guest Experience
• Good operational, administrative and interpersonal skills are a must.
• English knowledge is a must Ability to inspire, lead and manage a team by example.
• You are passionate about your job and are flexible