Job Description
Facilitating first-contact meetings with potential KCB bank customers on digital channels.
Searching, assessing, accepting, and processing prospect customer applications for internet and mobile banking, agents, and merchants.
Conduct first time (activations) and routine trainings to approved customers on digital channels.
Ensure agent and merchant premises are branded (both internally and externally) properly by approved bank standards to ensure visibility by both existing and prospect bank customers.
Monitoring customer activities, ensure compliance to bank policies and procedures, and conduct periodic visits to their business places/premises (Relationship Management).
Growth of customer turnover and NFI as per the agreed target.
Manage customer relationships and ensure complaints/disputes are sorted on time.
Activation of dormant customers on digital channels.
Cross selling of other bank products.
Any other duties as assigned by the line manager.
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Job Info
Job Identification
3171
Posting Date
10/02/2024, 04:47 PM
Apply Before
10/16/2024, 04:47 PM
Degree Level
Bachelor’s Degree
Job Schedule
Full time
Locations
Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ